Senior Product Analyst, Salesforce

• 3+ years of experience in product management, business analysis, or a similar role supporting complex technology initiatives
• Strong technical aptitude with the ability to understand data flows, system architecture, and integrations
• Familiarity with Salesforce platforms (especially Service Cloud and Field Service) is highly preferred
• Experience writing detailed user stories, gathering business requirements, and working within agile/scrum frameworks
• Proven ability to manage and groom product backlogs, prioritize effectively, and balance operational vs. strategic work
• Data-driven mindset with experience using metrics and insights to inform decision-making
• Excellent communication skills and ability to build strong relationships with business stakeholders
• Comfortable working in a fast-paced, ambiguous environment with distributed and global teams
• High level of organization, attention to detail, and ability to manage multiple priorities

Desirable

• As a Product Analyst on the REWS Tech Enablement & Data Insights (TEDI) team, you'll be the execution powerhouse behind our Field Service product, partnering with the Product Manager to translate strategic vision into reality
• You'll own the detailed product work, from writing user stories and managing the backlog to partnering with engineering teams and measuring success
• This is a highly collaborative role where you'll work closely with Workplace Services stakeholders, our technical delivery team, and the broader TEDI product team to deliver impactful, scalable solutions out of our Chicago office, 3 days a week
• Execute User Stories: Own the detailed requirements gathering, write clear and actionable user stories with acceptance criteria, and partner with engineering to deliver solutions on time
• Backlog Management: Maintain a groomed and prioritized backlog that includes both operational items and strategic roadmap work, ensuring stories are pointed and ready for sprint planning
• Quality Assurance: Partner with delivery teams to test and validate implementations, ensuring solutions meet business requirements
• Partner with Product Manager: Support the Product Manager on strategic initiatives, contributing to roadmap discussions and learning the strategic product management craft
• Solution Thinking: Before writing user stories, research and recommend how to solution the technology using standard Salesforce capabilities, connect the dots between business needs and technical solutions
• Stakeholder Collaboration: Drive recurring cadences with business partners to align on priorities, gather feedback, and communicate product updates
• Field Service SME: Develop deep expertise in Salesforce Field Service capabilities, staying current on new features, releases, and best practices through product channels and demo environments
• Product Demos: Deliver compelling product demos that showcase not only technical capabilities but also how teams use the tools and why—telling the story of value
• Customer Advocacy: Act as the voice of the customer, championing user needs and supporting internal teams through product changes
• Measure Success: Define and track KPIs and adoption metrics to evaluate product success and inform ongoing iteration
• Communicate Effectively: Provide regular updates to stakeholders, coordinate release communications, and promote new features internally
• Support Stabilization: Handle quick break/fix items and support requests that arise from recent releases