Digital Renewals Sales Representative, Autodesk

• 2–4 years of experience in inside sales, renewals, account management, or customer success, preferably in software/SaaS environments
• Demonstrated ability to independently execute high volume renewals
• Experience using CRM systems (e.g., Salesforce, Dynamics) to manage renewal workflows
• Proven communication and negotiation skills with the ability to influence customer decisions
• Ability to work autonomously, multitask, and prioritize across a large territory

Desirable

• The Digital Renewals Sales Representative is a skilled level contributor responsible for optimizing workflows to manage high volume renewal cycles, performing advanced negotiation and communication activities, and providing partner support with minimal guidance
• The representative proactively identifies customer needs, analyzes churn risks, recommends solutions, and ensures strong customer retention. They leverage CRM systems to automate workflows, analyze data, and streamline renewals processes
• This model is not about where people sit, it’s about how we win. A primarily office-based inside sales team creates the environment needed to build skills faster, collaborate more effectively, and drive stronger enterprise outcomes, while still respecting flexibility and modern ways of working
• Execute end to end renewal motions independently, streamlining workflows and reducing manual effort
• Provide renewals coverage across a broad range of segmented accounts, prioritizing by spend, complexity, and growth potential
• Defend the current customer base by accurately and independently executing renewals
• Drive and close seat expansions at renewal using standard playbooks with minimal supervision
• Monitor auto renewal statuses and intervene to prevent churn when auto renewals are disabled
• Develop and maintain pipeline visibility, forecasts, and CRM discipline across all territory accounts
• Organizational & Time Management: Handles high volume renewal cycles efficiently and independently
• Customer First Mindset: Proactively identifies customer needs and improves retention outcomes
• Advanced Communication: Applies creative approaches to secure renewals with minimal guidance
• Advanced Negotiation: Uses creative techniques to reach renewal agreements
• CRM Optimization: Automates workflows, analyzes CRM data, and enhances operational efficiency
• Expansion Qualification: Partner with Account Representatives to initiate larger cross sell or expansion motions
• Partner Engagement: Provide light touch support for partner owned accounts with minimal guidance
• Insights & Reporting: Share churn indicators, renewal blockers, and upsell signals across teams
• Feedback Loop: Offer insights on packaging and product improvements based on customer patterns