Staff UX Writer, Airbnb
Host
$180-223k
Community marketplace for holiday accomodation
Posted today
Community marketplace for holiday accomodation
1001+ employees
Posted today
$180-223k
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 10+ years of experience in UX writing, content design, or content strategy
- Proven ability to lead content/copy work from concept to detailed design
- Experience working with and presenting to executive teams
- Experience writing content principles, messaging frameworks, and style guides
- Proven ability to collaborate with cross-functional teams in all stages design & build
- Solid understanding of user experience design principles and interaction patterns
- Comfortable working independently in a fast-paced environment
- Proven ability to move work forward in an ambiguous work environment
- Comfortable working alongside other design disciplines in Figma, our primary collaboration tool
- Passion for Airbnb’s mission, commitment to diversity, and global mindset
What the job involves
- From concept to launch, our UX writers create industry-leading experiences for guests and Hosts that meaningfully impact the success of the company
- The UX writers on the Host team strive to inspire and empower everyday people to live richer lives by hosting on Airbnb
- In this role, you’ll have the opportunity to conceptualize new products, shape content and product strategy, and codify our messaging
- The Host team’s collective goal is to grow, support, and retain our Host community
- Write clear and concise copy across multiple product touchpoints
- Lead content work across multiple projects within a single initiative
- Develop inspiring, strategic ideas based on product requirements, data, and/or research
- Consider what language and design patterns best serve the UX
- Present content and design work to directors, executives, or other stakeholders on your projects
- Drive consensus with stakeholders and/or partners on content recommendations
- Manage copy deadlines and deliver detailed copy across multiple projects
- Connect with our critical cross-functional partners—accessibility, anti-discrimination, legal, localization—to ensure we have the proper input on our work
- Join writing team crits to present work and help sharpen the work of your teammates
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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