CRM Executive, Experian

6 Months Fixed Term Contract

Salary not provided

+ Discretionary bonus & Sharesave Scheme

Salesforce

Oracle

Junior and Mid level

London

2 days a week in office (Victoria Street, London)

Free credit check, score, and report

Be an early applicant

Free credit check, score, and report

1001+ employees

B2CB2BFinancial Services

Be an early applicant

Salary not provided

+ Discretionary bonus & Sharesave Scheme

Salesforce

Oracle

Junior and Mid level

London

2 days a week in office (Victoria Street, London)

1001+ employees

B2CB2BFinancial Services

Company mission

We’re focused on a clear purpose — to create a better tomorrow for consumers, for businesses, for our communities and for our people. It's our mission to improve financial inclusion. By improving access to financial services, we empower people to unlock opportunities and transform their lives.

Job

Company

Role

Who you are

CRM and campaign management – ability to show how to develop compelling creative and messaging with experience in using CRM tools – such as Oracle, Salesforce, Exact target, Marketing Suite
Experience working on direct channels – SMS, Email, Push Notifications, DM
Passionate about working with complex data and insights, with experience using it to drive campaign development, and improving targeting and performance
Have managed numerous and simultaneous priorities and projects
Experience working in cross functional teams
Tailor communication style to suit the audience both internally and externally

What the job involves

We are looking for a CRM Eexcutive to join our Customer Engagement team in Experian Consumer Services on a 6 month fixed term basis
The Customer Engagement team's purpose is to engage customers with a contact strategy which talks to them at the right time, through the right channel, in the right way, with a compelling and relevant message and offering
As a CRM Executive, you will creating campaigns to understand our customers and help them understand and manage their credit score and finances in a way that is relevant to their individual circumstances
You will use customer insight, analysis and data to create compelling campaign ideas, messaging and designs. Be customer centric to understand our customers and produce campaigns which bring our products and features to life, showing customers how Experian is on their side and helping them manage their finances
You will develop campaign executions and messaging throughout multiple customer journeys, creating consistent journeys across multiple channels and customer touchpoints. End-to-end campaign management from planning and execution through to reporting and implementing recommendations and optimisation
Have daily responsibility for defining and delivering our CRM plans with focus on engaging our existing customers
Partner with agencies and other teams to ensure all projects meet goals and all campaigns meet brand/content/compliance guidelines

Salary benchmarks

Our take

Experian is one of the world's leading data and technology companies, best known for helping people and businesses understand and improve their credit. With free credit reports and tools that let users boost their score using everyday bills, Experian is making managing money a whole lot easier.

It's a powerhouse of a company too, operating in 32 countries and boasting an employee count of over 24,000. And its reach stretches across industries, helping lenders make fairer decisions, supporting healthcare teams in preventing fraud, and guiding businesses to use data more intelligently. It's a trusted name at the very heart of how the world uses data to make smarter financial decisions.

It's also investing in new technologies and ideas to make finance even fairer and faster. As data becomes more important in our digital lives, Experian's focus on innovation and transparency will surely keep helping people take control of their financial stories.

Steph

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.8)

Trustpilot (3.4)

Company

Company benefits

Hybrid working
Flexible working
Discretionary bonus
Pension
Bupa Healthcare
Sharesave Scheme
25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave
Discounted gym membership
Discounted dental cover

Company values

Working with integrity - We know that trust isn’t given, it’s earned. We’re committed to working with integrity and operating responsibly in every facet of our business. At Experian, that means treating our data, our people and our environment with respect.
Treating data with respect - We handle the data of 1.3 billion people and 166 million businesses worldwide, so it’s essential to our business that we maintain their trust. Ensuring that we collect, store and manage data safely and responsibly is fundamental to our success.
Investing in our community - We’re committed to investing our time, resources and partnerships to create a better tomorrow for our community.
Unlocking the power of data - Data has the power to transform lives for the better, so we're leveraging new technologies and innovative products to do just that.

Company HQ

Nottingham, UK

Articles

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Kelley Blue Book, Experian Team Up to Bring Buyers Better Vehicle History Reports

Leadership

Brian Cassin

(CEO)

Previously the Chief Financial Officer of Experian and, before that, Managing Director at Greenhill & Co., Brian served for nine years as a non-executive director of J Sainsbury plc. He has also held various senior roles at Baring Brothers International and the London Stock Exchange.

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