Senior Customer Success Manager, Amazon

Global Customer Development, Customer Success

$99.5-212.8k

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package

Expert level

New York

The largest online retailer and technology provider

Job no longer available

The largest online retailer and technology provider

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Job no longer available

$99.5-212.8k

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package

Expert level

New York

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Company mission

To be Earth's most customer-centric company.

Job

Company

Role

Who you are

10+ years of experience in program or project management
Experience using data and metrics to drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Strong knowledge of the digital advertising industry including established formats (Streaming TV, Online & Mobile Video/Display) and emerging formats (Audio & Outdoor)
Managing complex programs across multiple stakeholders

Desirable

Experience successfully managing large scale strategic advertising programs with distributed internal stakeholders
Strong analytical abilities, especially with respect to experimental design and analysis
Understands how systems/processes/programs work, capable of taking a step back to improve, fix or simplify established processes
Familiar with SQL, BI tools (Power BI, Tableau, Power Pivot)
MBA or management consulting experience preferred

What the job involves

Contribute to business strategy development and identify the correct input metrics and the best way to measure their success that drive growth and improve the end customer experience
Build and cultivate strong relationships with stakeholders across Amazon Ads and within the Global Customer Development org; be a trusted advisor and a business advocate while monitoring Big 6 and global advertiser satisfaction
Contribute or lead projects across the team and broader organization that help drive process improvements, increased efficiency, and/or unlock growth for the global and local teams
Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, partnering with external teams to align programs etc
Foster collaboration across stakeholder teams to collect internal and external VOC and provide clarity to teams and leadership on potential solutions, recommendations to help them make decisions

Our take

Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.

More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.

Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.

Steph

Company Specialist at Welcome to the Jungle

Insights

16% employee growth in 12 months

Glassdoor (3.7)

Company

Company HQ

South Lake Union, Seattle, WA

Leadership

Jeff Bezos

(Founder & Executive Chairman)

Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.

Andy Jassy

(President & CEO)

Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.

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