Senior Sales Engineer, Pendo

• You must have a proven track record of selling technical solutions to both executive and technical buyers in large enterprises
• Successful SEs at Pendo have both a strong technical and business acumen, and can manage deals involving multiple stakeholders. Curiosity, credibility and integrity are defining characteristics for success in this role
• We are metrics driven, we hold ourselves to a high level of accountability, we believe in rewarding top performers, and we celebrate our successes!
• 5+ years in a customer facing role selling to large enterprises and Fortune 500 accounts, of which 3+ years specific to pre-sales experience
• Experience / familiarity working on teams using the MEDDICC (or similar) framework
• Hands-on experience working with/troubleshooting web (HTML, CSS, Javascript, REST APIs) or mobile technologies either in a customer-focused role or as a developer
• Excellent presentation and product demonstration skills adaptable to both executives and technical buyers
• Willingness to travel
• Bachelor’s degree in a related field

Desirable

• As an Enterprise Sales Engineer, you will play a critical role as a technical expert on our sales team, aligning Pendo’s solutions to customers’ business challenges. Successful SEs also demonstrate Pendo's core values
• You will work closely with our account executives to demonstrate the value of Pendo’s platform through discovery of customers’ underlying challenges and pain, navigating their technical and business requirements, crafting and leading tailored presentations, guiding the evaluation process to a successful technical win and setting customers up for long term success and value
• We have a “win as a team” sales mentality where everyone works together towards a common objective
• Collaborate with Account Executives to identify pain and challenges in a customers’ business related to software adoption and analytics
• Craft and deliver sales presentations & demonstrations that show how Pendo can uniquely addresses a customers’ needs and deliver value
• Scope and execute proof of concept evaluations - gathering technical requirements, defining success criteria, guiding installation and conducting hands-on workshops and trainings
• Address prospects technical questions on Pendo’s technology, installation, security and data privacy
• Gather technical requirements and validate technical fit, ensuring a smooth handoff to implementation teams and setting up customers for success
• Collaborate cross functionally with product, engineering, customer success and others to gather customer feedback and escalate deal-blocking issues
• Respond to RFI/RFP/Security documentation requests

• Happier workdays: Add a little fun to your work day with Pendo board game night, team karaoke, ping pong, weekly catered lunch, or a local brew on our rooftop deck
• Health and wellness benefits: Generous health and wellness plans designed to meet the needs of you and your family, including medical, dental, vision, and mental health benefits
• Paid parental leave: Up to 16 weeks of paid parental leave, and a flexible schedule upon your return to help you make the most of those special moments
• Learning and development: In-house management development classes, guest speaker lunch and learns, and select conferences help keep talent sharp
• Flexible work hours and PTO: Enjoy the benefits of a flexible time off policy, flexible work hours, and paid parental leave
• Global offices: Work across the globe in the cities that we love: Raleigh, San Francisco, New York, Herzliya, Tokyo, Sydney, London, and Sheffield

Total funding: $468.3m

Developing a new software application is a complex process, often fraught with challenges such as bugs and user dissatisfaction, Without a standardized system for feedback, developers may struggle to identify and address issues effectively, relying solely on dissatisfied emails from customers.