Account Executive, Favor
2+ days a week in office
Contact-free food and essential order service
Open for applications
Contact-free food and essential order service
1001+ employees
Open for applications
2+ days a week in office
1001+ employees
Company mission
To create a more connected community to get anything delivered through an affordable and personalized service.
Role
Who you are
- We are looking for an Account Executive with a genuine interest in supporting Austin local businesses to join our team
- Bachelor's degree or comparable formal training, certification and/or work experience
- Previous experience as an Account Executive or similar sales/customer service role
- Experience executing full lifecycle sales process in-person and over the phone
- Knowledge of market research, sales and negotiating principles
- Time management and organizational skills with the ability to manage competing priorities and meet deadlines with Google Suite
- Excellent written and verbal communication skills with a demonstrated ability to communicate via phone and email (both internally and externally)
- Demonstrated experience creating and facilitating presentations
- Ability to build lasting relationships
- The ability to speak Spanish is a plus
- You’re a team player who is fun, energetic and coachable
- You thrive in a fast-paced, regularly changing environment
- You do not easily get overwhelmed and have a good understanding of time management and how to prioritize goals
- You are self aware and extremely self-motivated
- You persevere in the face of challenges with a positive, can-do attitude
- You live in Austin, Texas or the surrounding areas
What the job involves
- As an Account executive at Favor, you serve as the client’s voice
- Your primary responsibility will be to act as the liaison between Favor and our Merchant partners
- You’ll call on local and regional merchants to understand their business needs and build a relationship
- Becoming an expert on our products and services, you will highlight the value of Favor and how we can support each merchant in achieving their business goals, including featuring merchants on our Favor Merchant platform and supporting them through Last Mile delivery where applicable
- The Account Executive also partners with internal teams to ensure we meet the merchant’s expectations and to provide a great overall experience for each merchant
- Cultivate new and existing leads in your designated region by cold calling businesses in-person and on the phone
- Maintain and nurture an active pipeline of potential merchant partners and qualify inbound leads and prospects via phone and email
- Identify decision makers and ask questions to uncover and understand a merchant’s needs and determine how to best partner with them
- Demonstrate and highlight the value and return on investment Favor provides with an end goal of securing the sale
- Manage the full sales cycle from finding new leads, negotiating terms, drafting proposals, sending contracts and securing a sale
- Report and record all sales activities in our web-based CRM system
- In partnership with your Regional Sales Manager, plan a sales approach for your territory for both outside and inside sales
- Spend a minimum of 2 days each week in your market meeting business owners and decision makers in-person
- Collaborate closely with cross-functional teams to support the success of new merchant partners
- Coordinate with sales leadership to identify potential opportunities and develop ideas that deliver sales results
- Achieve quarterly and yearly predetermined sales goals and quotas
- Respond quickly to concerns or questions and resolve issues with high-quality customer service while maintaining Favor’s reputation
- Utilize a highly customer-focused, consultative and data-driven sales approach
Our take
More and more people are looking to get things delivered fast, and businesses are trying to find inventive ways to meet the demand and get people’s purchases to them as quickly as possible. Favor solves this problem, with an on-demand delivery service that depends on “runners” to get products to customers quickly.
Customers can browse on the Favor app and select items from their list or input items from other stores in the delivery zone, and Favor runners will collect the item and deliver it within an hour. For customers in a hurry, this is obviously appealing. While many on-demand delivery services struggle to scale, Favor itself has managed to scale its operations across Texas and expanded into Philadelphia in mid 2022.
This centralization has given the company an advantage over competitors who have since gone out of business, but it isn’t yet clear if other competitors will imitate Favor's approach to gain market share. The company faces strong challenges from deep-pocketed rivals like DoorDash and Uber Eats.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2017
$22m
SERIES B
Mar 2015
$13m
SERIES A
Total funding: $35m
Company benefits
- We offer premium health, vision, dental, life and 401(k) options. We go beyond the basics with complimentary meals, commuter benefits, dependent care, and of course - Favor delivery credit and H-E-B discounts
- With a fitness center in the office, we equip you with ways to stay healthy and happy. Any complimentary meals and snacks always feature health options
- Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through beer Fridays, quarterly company-wide events, and regular connection opportunities
- Our HQ, the Eastside Tech Hub, is located in the heart of East Austin and boasts multiple lounge areas, a coffee bar, library, fully stocked kitchen, wellness center with bouldering wall, and more
- We offer unlimited PTO for salary employees and ample vacation time to all team members. We empower you to live your best life and do your best work!
- We encourage personal growth and education through regular Learning Labs taught by internal team members and external facilitators
Company values
- Keep running - We have lofty goals and the only way to achieve them is to hustle through the challenges. Don’t stop ‘til Tokyo!
- Good vibes - We bring our best selves every day. No matter what comes at us, we attack our work with positivity and resilience
- Own your sh*t - Your position here is valuable and you were chosen for a reason. Be purposeful with your actions and hold yourself accountable
- Community first - We’re connected to the people around us. We don’t just run in someone else’s shoes, we also know the path they took and how they got there
Company HQ
Holly, Austin, TX
Articles
Leadership
Keith Duncan
(CEO, not founder)Began working at the company as SVP of Sales & Business Development and was promoted to CRO within 4 years. They then worked as CRO at Orchard before returning to Favor as CEO in 2023.
Salary benchmarks
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