Customer Success Executive, MedialakeAI
+ Bonus Scheme
3-5 days a week in office (Near to Carnaby Street, London)
The Leading Media Intelligence Platform
Be an early applicant
The Leading Media Intelligence Platform
21-100 employees
Be an early applicant
+ Bonus Scheme
3-5 days a week in office (Near to Carnaby Street, London)
21-100 employees
Company mission
To make everything a brand creates everywhere, searchable, accessible and useful.
Role
Who you are
- Proven Work Experience as a Customer Success Manager, Sales or Similar role
- Strong understanding of the enterprise Saas sales cycle and best practices
- Exceptional ability to communicate and foster a positive business relationships
- Excellent communication and presentation skills, with the ability to tailor messaging to specific audiences
- Ability to build strong relationships and navigate complex client conversations
- Adept at negotiation and influencing client decisions
- A self-motivated and results-oriented individual with a drive to succeed
- A passion for learning new technologies and staying up-to-date with industry trends
What the job involves
- As a customer success manager you will work with customers to ensure they're receiving the tools and support needed to achieve their goals
- This includes advising them on buying decisions and onboarding new users after purchase
- CSMs have an in-depth understanding of the customer's needs and are responsible for communicating common customer behaviours to the sales, marketing, and product teams
- Onboard new customers
- Build relationships between customers and the support team
- Advising customers on how best to use the products or services provided
- Collaborating with the design, production, engineering, or research and development departments of the company to determine how products and services could be made or modified to suit the needs of the customer
- Selling and consulting on technologically and scientifically advanced products
- Using technical skills to demonstrate to potential customers the usefulness of the product or service and how it may suit the customer better than competing products
- Identifying and establishing new business
- Giving demonstrations, training and presentations to help clients discover and understand products/services
- Liaising with existing clients
- Preparing tenders, proposals and quotations
- Providing pre-sales and post-sales support
- Negotiating contracts, terms and conditions
- Reviewing cost and sales performance writing reports and sales literature
- Supporting other members of the sales team by training them in the uses of products/services attending trade exhibitions, conferences and meetings
- Maintain accurate sales data and reports, providing insights to support strategic decision-making
- Promote the value of the product and Assist in creating training courses and educational materials
Salary benchmarks
Our take
With more than 2.5 quintillion bytes of content data generated every day, many companies have struggled to stay on top of managing global content. Current tools are overwhelmed, leaving marketing leaders at top global companies struggling with fragmented ecosystems, outdated compliance, and rapidly diminishing control over data. This hasn't been helped by the fact there is a patchwork of different tools in place to help with this.
MedialakeAI is a single source of truth that syncs across a company's different tools. Its AI platform integrates with over 100 platforms to centralize every digital asset with its highly connective ecosystem, providing full visibility and transforming disorganized workflows into a seamless, searchable database. Its AI engine unlocks robust metadata and intelligence that enables enterprises to boost productivity, automate governance and solve the multibillion-dollar challenge of modern content management.
Medialake is currently partnering with Fortune 100 companies, unsurprising as its platform especially benefits larger businesses that might otherwise find it difficult to collate their creative assets. Big names using its platform include the likes of the BBC, TikTok, and Expedia. Set within a large and growing market, MedialakeAI is well set to make an impact in the space.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Private Health Insurance
- Bonus scheme
- Pension Plan
- Cyclescheme
- New Macbook
- Flexi-working
- Free Snacks
- Central London office
- Free lunches and company events
- Friendly Office
- Welcome merch & stash
Company values
- We don't subscribe to five trivial values no one can remember. Instead, it's just one: Legacy - because it's all that matters. >> We are what we build together. Our interactions with each other, the products we build, the clients we serve, and the sustainability we employ - each and every day - will define our culture, our collective and individual futures; and the mark we leave on the world.
Company HQ
Carnaby, London, UK
Articles
Leadership
Richard Wilson
(CEO)Currently CEO and Founder of CLICKON, and Director at W12 Ventures. Also Investor at Qwil Messenger and OK Hi Smart Addressing.
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