Customer Success Executive, Medialake®
+ Bonus Scheme
3-5 days a week in office (Near to Carnaby Street, London)
AI powered creative intelligence & governance platform
Open for applications
AI powered creative intelligence & governance platform
21-100 employees
Open for applications
+ Bonus Scheme
3-5 days a week in office (Near to Carnaby Street, London)
21-100 employees
Company mission
To build the foundational layer that lets AI create, understand, and deploy brand content at the scale of the world.
Role
Who you are
- Proven Work Experience as a Customer Success Manager, Sales or Similar role
- Strong understanding of the enterprise Saas sales cycle and best practices
- Exceptional ability to communicate and foster a positive business relationships
- Excellent communication and presentation skills, with the ability to tailor messaging to specific audiences
- Ability to build strong relationships and navigate complex client conversations
- Adept at negotiation and influencing client decisions
- A self-motivated and results-oriented individual with a drive to succeed
- A passion for learning new technologies and staying up-to-date with industry trends
What the job involves
- As a customer success manager you will work with customers to ensure they're receiving the tools and support needed to achieve their goals
- This includes advising them on buying decisions and onboarding new users after purchase
- CSMs have an in-depth understanding of the customer's needs and are responsible for communicating common customer behaviours to the sales, marketing, and product teams
- Onboard new customers
- Build relationships between customers and the support team
- Advising customers on how best to use the products or services provided
- Collaborating with the design, production, engineering, or research and development departments of the company to determine how products and services could be made or modified to suit the needs of the customer
- Selling and consulting on technologically and scientifically advanced products
- Using technical skills to demonstrate to potential customers the usefulness of the product or service and how it may suit the customer better than competing products
- Identifying and establishing new business
- Giving demonstrations, training and presentations to help clients discover and understand products/services
- Liaising with existing clients
- Preparing tenders, proposals and quotations
- Providing pre-sales and post-sales support
- Negotiating contracts, terms and conditions
- Reviewing cost and sales performance writing reports and sales literature
- Supporting other members of the sales team by training them in the uses of products/services attending trade exhibitions, conferences and meetings
- Maintain accurate sales data and reports, providing insights to support strategic decision-making
- Promote the value of the product and Assist in creating training courses and educational materials
Salary benchmarks
Our take
With more than 2.5 quintillion bytes of content data generated every day, many companies have struggled to stay on top of managing global content. Current tools are overwhelmed, leaving marketing leaders at top global companies struggling with fragmented ecosystems, outdated compliance, and rapidly diminishing control over data. This hasn't been helped by the patchwork of different tools they use, and the fact that many companies don't know how to fully capitalise on the content they create.
MedialakeAI is a single source of truth that syncs across a company's different tools. Its AI platform sits beneath a company's existing stack and integrates with over 100 platforms to centralise every digital asset through a highly connected ecosystem. It provides full visibility and transforms disorganised workflows into a seamless, searchable database, connecting assets, channels and markets to maintain observability across content assets. Its AI engine unlocks robust metadata and intelligence that enables enterprises to boost productivity, automate governance and solve the multibillion-dollar challenge of modern content management.
Medialake is currently partnering with some of the largest and most ambitious companies in the world, including Pepsi, Uber, Netflix and Google. Unsurprisingly, its platform especially benefits larger businesses that might otherwise find it difficult to collate their creative assets. Set within a large and growing market, MedialakeAI is well set to make an impact in the space, especially as AI systems are increasingly used to optimise and deliver brand content to market.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Private Health Insurance
- Bonus scheme
- Pension Plan
- Cyclescheme
- New Macbook
- Flexi-working
- Free Snacks
- Central London office
- Free lunches and company events
- Friendly Office
- Welcome merch & stash
Company values
- One value. Make a mark. Not five values no-one remembers - one instruction everyone can act on. We are what we build together. Every interaction, every product, every client, every line of copy - each one is a chance to make a mark or waste one. Creative Intelligence is the work. Make a mark is the standard.
Company HQ
Carnaby, London, UK
Articles
Leadership
Richard Wilson
(Co-Founder & CEO)CEO, Co-founder @ Medialake® | Chair @ CLICKON | Disruptor. Entrepreneur. Investor.
Adrian Goris
(Co-Founder, CTO)Co-founder/CTO at Medialake (fmr CTO @ EliteDaily, Infrastructure Team @ AppNexus)
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