Operations Manager, CookUnity
$65-78k
+ Stock Options Plan
1 day a week in office
Ready-meal delivery marketplace
Open for applications
Ready-meal delivery marketplace
201-500 employees
Open for applications
$65-78k
+ Stock Options Plan
1 day a week in office
201-500 employees
Company mission
CookUnity is on a mission to unlock the world’s best food creators and bring their meals to the masses.
Role
Who you are
- Bilingual (English & Spanish Fluency)
- Experience in cold storage (preferred), operations, logistics, or a similar role
- Strong analytical and problem-solving skills
- Excellent communication and leadership abilities
- Bachelor’s degree in Business Administration, Operations, or a related field preferred
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in relevant tools and software (e.g., operational dashboards, reporting tools)
What the job involves
- As Operations Manager, you'll be responsible for providing a best-in-class experience to our eaters and our chefs
- Your time will be spent running the daily operations of the entire New York market, as well as driving improvement measures, and operational strategy
- You will help to elevate the standard, streamline processes, and provide efficient guidelines to the Kitchen, Warehouse, Food Safety, Fulfillment and Logistics departments, ensuring they are all set for success
- All this with a long-term mindset nurturing positive daily habits with special care on scalability and cost-efficiency
- Success for this role will be measured by customer satisfaction and profitability of operations, constantly identifying key opportunities and spearheading projects focused on effectively scaling our business for growth
- Working schedule: Friday - Tuesday from 2 PM to 10 Pm
- Monitor real-time operations to ensure adherence to SOPs
- Address and resolve operational issues promptly to avoid operational disruptions
- Ensure compliance with KPIs (Sealed Meals Per Hour, Labor, Food Safety Compliance)
- Act as the first escalation point for on-ground teams
- Labor Management / Scheduling of associates / ensuring they are briefed and aligned on daily objectives
- Supervise and support team members during operational hours, and coordinate effective shift handovers
- Ensure optimal staffing during peak and off-peak hours
- Identify and report any resource gaps to senior management
- Track and analyze performance metrics during shifts
- Prepare end-of-shift reports summarizing activities, issues, and resolutions
- Identify areas for operational improvement and propose solutions
- Maintain clear communication with cross-functional teams, including IT, Customer Support, and Quality Assurance
- Relay updates and changes in processes to team members promptly
Application process
- If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!
Our take
CookUnity is a meal subscription service which connects consumers with some of the country's best known chefs, including Esther Choi, Chris Ratel and Andy Mendez. Consumers can select from a menu of handcrafted meals that cater to a wide variety of palates and dietary preferences. Believing that healthy food fuels stronger communities, CookUnity contributes to an ongoing partnership and donation with the Food Bank For New York City.
The New York founded business hit the headlines for its upward trajectory in 2020, where it secured 15.5 million in funding and saw an expected boost not just in demand, but in the supply of top culinary talent at a time when restaurants were struggling.
While there’s a wide world of meal plan delivery services, CookUnity has a jump on much of the competition as it’s the first service that connects such eminent chefs directly with the customer. This has allowed it to expand across much of the US, and it now prepares over 10 million meals annually for its 50,000 subscribers.
With most of the urban US now covered by its service, CookUnity is moving into the next phase of its growth, expanding the range of sellers and food products on the platform, and has plans to offer family-sized portions, brekfast options and cooking classes using its existing physical and digital infrastructure. This will enable it to grow into an all-in-one meal subscription service over the coming years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Apr 2023
$47m
LATE VC
Sep 2021
$47m
SERIES B
Total funding: $119.3m
Company benefits
- 📈 We grow, you grow: Stock Options Plan granted on Day 1
- 🏖 Unlimited PTO policy and paid holidays off
- 🐣 Family leave: 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid
- 🕯 Compassionate Leave: 3-5 days each time the need arises
- 🥙 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
- 🧘🏽♀️ Wellness perks: access to a nutritional coach and fitness subsidies to build a healthy lifestyle
- 👩🏾🏫 Personalized Spanish coach
Company HQ
Bedford-Stuyvesant, NY
Leadership
Mateo Marietti
(CEO)Born on a farm in Argentina, Mateo is on a mission to make great real food available for all and a more fair and sustainable food system. He has built 10+ food brands that delivered more than 25M meals combined in the last 13 years, including SUSHIPOP and La Causa.
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