Product Manager, Deskpro

Salary not provided

+ Generous Share Options

Mid and Senior level

London

3-5 days a week in office (Wimbledon, London)

Software that helps organisations provide better customer support

Job no longer available

Software that helps organisations provide better customer support

21-100 employees

B2BInternal toolsCustomer serviceSaaSSales

Job no longer available

Salary not provided

+ Generous Share Options

Mid and Senior level

London

3-5 days a week in office (Wimbledon, London)

21-100 employees

B2BInternal toolsCustomer serviceSaaSSales

Company mission

To help businesses and organisations provide better customer support across every communication channel. By gathering all customer support channels on one simple, yet flexible platform, they allow organisations to super-charge their customer support.

Job

Company

Role

Who you are

We are looking for a candidate who is a self-starter, inquisitive (wants to know how things work), an enthusiast and is passionate about how software products and technology can help people to communicate better
Our ideal candidate will have 3+ years experience working in a software company in a product, or software development role
Able to work alongside developers & designers, comfortable with holding technical conversations
Keen eye for detail and passionate about optimising for the best possible outcome
Experience working in a small and fast moving team
A great presentation style, teamwork and fantastic communication skills are a must
Understanding of how to manage a product roadmap and expectations
Ability to learn and understand new technology products quickly
Hungry and motivated by Deskpro's mission

What the job involves

We are looking for an ambitious Product Manager to join our Product team
You'll be part of our awesome Product team
Working in Central Wimbledon alongside the Development and Design teams whilst feeding back directly to the CPO to help improve Deskpro
Your role will involve researching new features or components to add to Deskpro, then working closely with the design and development teams to turn it from a wireframed mock-up into a coded and usable feature within our software
This role will allow you to have a voice and a chance to shape the future of Deskpro
Problem solving is a key skill you will need as you will be responsible for taking something from an idea to completion
There is huge potential to make a really big impact and accelerate your career at a growing and profitable technology company
We have a lot of major software releases scheduled and future projects that will massively change the look and feel of Deskpro, so it is a really exciting time to get involved at Deskpro
Responsible for taking a project from idea to completion
Work closely with both the development and design teams to take features from concepts to release
Researching, investigating understanding which features / components would be good to add to Deskpro
Creating wire-frames of how it would look and feel in Deskpro
Writing up business cases and presenting them to the team
Talking to customers to understand their needs and requirements

Salary benchmarks

Our take

Deskpro offers a single, easy-to-use interface for managing all customer support interactions across email, live chat, phone, and social media. This allows companies to easily interact with customers and create an efficient support experience. It automates simple, mundane, and time-intensive customer support processes - creating more engaged and productive staff. Its simplicity means extra technical knowledge or training is not required.

It has worked with market leaders across a range of sectors, from Microsoft, Panasonic, and Sony to the NHS and HMRC.

It is expanding to allow easy customer interaction on Facebook, Twitter & WhatsApp. User contributions on social media pages become actionable tickets, which companies can respond to from the helpdesk. This allows Deskpro to take advantage of the increasingly large social media presence of companies, as well as provide access to the consumer on regularly used, trusted, and convenient sites.

Freddie

Company Specialist at Welcome to the Jungle

Insights

28% female employees

23% employee growth in 12 months

Glassdoor (4.3)

Company

Funding (1 round)

Jun 2024

$25m

SERIES A

Total funding: $25m

Company benefits

Cycle to work scheme (no £1,000 limit)
Enhanced maternity & paternity leave
25 days of annual leave + bank holidays, increasing with each year of service.
We have your health covered; private health insurance with Bupa, a medical cash-back scheme with Medicash, and mental health & well-being support services
Team fun - quarterly team socials and regular events, from crystal maze experiences and cocktail making classes, to go karting and escape rooms!
Reduced Gym Membership
Free Phone SIM (unlimited calls, data etc)
Lunch at the office every Thursday
Flexible working hours

Company HQ

Wimbledon, London, UK

Leadership

Chris Padfield

(CEO)

Chris built Deskpro whilst studying PPE at Oxford, and went on to grow Deskpro into one of Europe's fastest-growing tech companies.

Christopher Nadeau

(CTO)

Chris grew up in a sleepy town in Canada and emigrated to the UK to help establish Deskpro's London HQ. They lead the software engineering side of the business.

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