Client Success Manager, Certn
£28.9-36.1k
+ Equity + Bonus
AI-powered background checks for enterprises
Job no longer available
AI-powered background checks for enterprises
201-500 employees
Job no longer available
£28.9-36.1k
+ Equity + Bonus
201-500 employees
Company mission
To help companies of all sizes build trust in people.
Role
Who you are
- College or university degree or equivalent work experience
- Proven success in customer success, account management, or a related field, demonstrating a track record of successful customer engagement
- Showcased effectiveness in strategic account management
- Adept analytical and problem-solving skills
- Effective communication and presentation abilities
- Experience advocating for customers at an executive level within the organization
- Demonstrated ability to collaborate effectively with various departments for overall business success
- Demonstrated success in driving customer growth through expansion initiatives
- Working experience with SaaS products and the HR technology industry
- Certifications in customer success or customer support
- Just so you know…the successful candidate will be required to complete a background check. This means you’ll get to see firsthand what we do (and trust us, we do it REALLY well)!
What the job involves
- We are on the hunt for a Client Success Manager! The Client Success Manager plays a key role in driving strategic customer success initiatives
- Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues, and collaborating with cross-functional teams to maximize customer satisfaction and revenue growth
- Develop and implement strategic account plans for assigned customers to drive long-term success
- Identify upsell and cross-sell opportunities through an understanding of customer needs
- Serve as the primary point of contact for escalated customer issues, ensuring timely and effective resolution
- Advocate for customer needs within the organization and collaborate with internal teams to address challenges
- Analyse customer data and industry trends to provide strategic recommendations for customer success
- Prepare and present regular business reviews to customers, highlighting performance and growth opportunities
- Administer and maintain customer relationship management tool
- Give input into and implement strategies to improve customer retention rates
- Identify and address factors that may contribute to customer churn
Application process
- Deadline to Apply: March 31, 2025 at 5:00 AM GMT+1
Our take
Certn’s platform allows people to gain fast access to background checks, from criminal records through to motor vehicle records and even credit checks. Its software allows recruiters to save time and money in the hiring process, as the standard 3-4 days for completing background checks is reduced to hours.
Currently, the solution is used by over 2,800 enterprises, including leading employers, staffing firms and property management companies. However, it is not the only player using AI to conduct background checks; Checkr, GoodHire, and HireRight are some of the leading companies that are solving this years-old problem in different parts of the world, and Certn will have to work hard to stand out in this crowded space.
The company looks poised for a period of rapid international expansion over the next few years, thanks to considerable funding amounting to $115 million in 2023 and the acquisition of UK-based background check provider Credence and Australian Intercheck. It also astutely hired CTO Susan Davis (ex-VP of Engineering at Dessa and Xtiva Financial Systems) in 2021.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2023
$30m
SERIES B
May 2022
$50m
SERIES B
Total funding: $113.4m
Company benefits
- 4 weeks paid vacation
- 12 wellness days
- Extensive health benefits
- Family support program (including support for new parents and caregivers)
- Remote-first and support for flexible remote arrangements
- Green transportation allowance
- Fitness & wellness allowance
- Work from home allowance
- Professional development Budget
- And a few more goodies!
Company HQ
Harris Green, Victoria, BC
Leadership
Evan Dalton
(Co-Founder & Co-CEO)Former VP of Business Development at home rental fintech company RentMoola. Former Office Leasing Advisor at Cushman & Wakefield.
Owen Madrick
(Co-Founder, Co-CEO & CFO)Chartered Accountant & former VP of Finance at RentMoola. Former Grant Thornton LLP Manager, and Director of Finance at DFH Real Estate.
Andrew McLeod
(Co-Founder & Co-CEO)Forbes 30 Under 30 Nominee and Remote Tech CEO of the Year 2021. Co-founder of sports equipment company Emei Products (acquired 2021). Former CSO at RentMoola.
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