Client Success Manager, Certn

• College or university degree or equivalent work experience
• Proven success in customer success, account management, or a related field, demonstrating a track record of successful customer engagement
• Showcased effectiveness in strategic account management
• Adept analytical and problem-solving skills
• Effective communication and presentation abilities
• Experience advocating for customers at an executive level within the organization
• Demonstrated ability to collaborate effectively with various departments for overall business success
• Demonstrated success in driving customer growth through expansion initiatives
• Working experience with SaaS products and the HR technology industry
• Certifications in customer success or customer support
• Just so you know…the successful candidate will be required to complete a background check. This means you’ll get to see firsthand what we do (and trust us, we do it REALLY well)!

• We are on the hunt for a Client Success Manager! The Client Success Manager plays a key role in driving strategic customer success initiatives
• Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues, and collaborating with cross-functional teams to maximize customer satisfaction and revenue growth
• Develop and implement strategic account plans for assigned customers to drive long-term success
• Identify upsell and cross-sell opportunities through an understanding of customer needs
• Serve as the primary point of contact for escalated customer issues, ensuring timely and effective resolution
• Advocate for customer needs within the organization and collaborate with internal teams to address challenges
• Analyse customer data and industry trends to provide strategic recommendations for customer success
• Prepare and present regular business reviews to customers, highlighting performance and growth opportunities
• Administer and maintain customer relationship management tool
• Give input into and implement strategies to improve customer retention rates
• Identify and address factors that may contribute to customer churn

• Deadline to Apply: March 31, 2025 at 5:00 AM GMT+1

• 4 weeks paid vacation
• 12 wellness days
• Extensive health benefits
• Family support program (including support for new parents and caregivers)
• Remote-first and support for flexible remote arrangements
• Green transportation allowance
• Fitness & wellness allowance
• Work from home allowance
• Professional development Budget
• And a few more goodies!

Total funding: $112.9m

Certn’s platform allows people to gain fast access to background checks, from criminal records through to motor vehicle records and even credit checks. Its software allows recruiters to save time and money in the hiring process, as the standard 3-4 days for completing background checks is reduced to hours.