Client Success Specialist, Stoxx

Salary not provided

Excel

Junior, Mid and Senior level

New York

Office located in Red Bank, NJ

Investment intelligence solutions

Open for applications

Investment intelligence solutions

201-500 employees

B2BInvestingAnalyticsFinancial Services

Open for applications

Salary not provided

Excel

Junior, Mid and Senior level

New York

Office located in Red Bank, NJ

201-500 employees

B2BInvestingAnalyticsFinancial Services

Company mission

Qontigo's mission is to partner with investors and wealth managers to optimize their clients’ investment impact.

Job

Company

Role

Who you are

We seek driven, high-potential individuals who are self-motivated, value productivity and customer engagement, and are eager for a rewarding career with significant growth potential
Bachelor’s degree
2-5 years’ experience in a client support or sales role
Outstanding client service orientation
Experience in or a strong working knowledge of the financial services or insurance industries (preferred)
Excellent written and verbal communication skills
Strong attention to detail, documentation, and organizational skills
Analytical and independent problem-solving skills to help interpret industry data
Ability to handle high-pressure situations, multi-task and meet deadlines
Proficiency in Microsoft Excel and Word and motivation to learn new applications

What the job involves

As a Client Success Specialist, you will master our data and tools to ensure exceptional customer satisfaction
Build and maintain strong relationships to ensure clients optimize their subscription
Conduct new user orientations and ongoing trainings
Prepare and deliver timely reports using customized search filters and territories
Track/analyze usage and coordinate with users to offer assistance
Work with data and product departments to ensure data integrity
Use your awareness of the Market Intelligence suite of products to educate clients
Actively listen to provide clients with solutions and communicate possible opportunities to our internal sales teams
Collaborate closely with colleagues in the client success team and sales organization to address client needs

Our take

STOXX, previously Qontigo, was created by capital market giants Deutsche Börse Group in 2019 after its acquisition of stock market indexes STOXX and DAX, as well as portfolio construction and risk analytics company Axioma.

By combining index intelligence with Axioma’s risk analytics, the company’s purpose is to provide hedge fund, wealth, and asset managers with the tools to navigate a quickly shifting marketplace. Although STOXX keeps its customer base under wraps, it claims to work with some of the world’s largest asset management companies and financial institutions.

Considering that Deutsche Börse Group operates the Frankfurt Stock Exchange, it’s no surprise that STOXX is operating in such elite circles. The company has already expanded globally through the US, Europe, Asia, and Oceania, and looks set to keep growing, with a potential IPO looking more and more likely in the future.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Some candidates hear
back within 2 weeks

13% employee growth in 12 months

Glassdoor (3.8)

Company

Funding (1 round)

Sep 2019

$720m

GROWTH EQUITY VC

Total funding: $720m

Company HQ

Main-Taunus, Eschborn, Germany

Articles

ISS ESG and Qontigo launch ISS STOXX Biodiversity Index Suite

STOXX Licences First Crypto Blue Chip Index, Co-developed with Bitcoin Suisse, to Valour Inc.

Leadership

Sebastian Ceria

(CEO)

Previously served as the CEO of Axioma, which they founded and led since 1998. Before this they were an Associate Professor of Decision, Risk and Operations at Columbia Business School.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 12 more jobs at Stoxx