Account Manager, Broadlume
Websites
Stock Option Plan available
Technology for the flooring industry
Open for applications
Technology for the flooring industry
101-200 employees
Open for applications
Stock Option Plan available
101-200 employees
Company mission
To provide local flooring retailers with the technology they need to reach their fullest potential.
Role
Who you are
- 2+ years in account management or client-facing role required
- 1+ years of experience in SEM (Search Engine Marketing) / PPC (Pay Per Click) advertising strategies and experience in measuring the success of such campaigns required
- 1+ years of experience in digital marketing sales is a plus
- A “go-getter” – results-oriented and puts in extra effort to exceed expectations
- An outgoing, friendly, and enthusiastic individual who can positively develop client relationships whilst also managing client expectations
- You have excellent communication and personal organization skills, self-motivation, and can work under pressure
- Ability to work effectively independently and collaboratively
- Goal-driven, self-motivated, team player with a passion for learning
What the job involves
- Our Account Managers build relationships with our clients through our product offerings such as website creation and digital marketing
- In this role, you will discuss the retailer's current performance, review objectives, propose solutions, and help close upsells and cross-sells
- You will be responsible for maintaining a positive relationship with your clients and working closely with other teams to provide the best customer experience to your clients
- Manage a high-volume book of clients while establishing and maintaining strong relationships throughout the client’s partnership with the company
- Manage new client kick-off meetings which includes understanding client goals, aligning on strategy, determining metrics for measuring success, and building a collaborative relationship with clients
- Organize and facilitate quarterly client business reviews to review the client's performance and provide strategic recommendations for areas of opportunity
- Proactively find trends across client accounts to identify opportunities, address problems, and avoid recurring issues
- Achieve customer retention, upsell, and cross-sell quotas
- Make outbound phone calls and conduct webinars with current clients while maintaining an up-to-date CRM for tracking
- Work cross-functional to ensure the success of your client's online campaigns and overall performance
Our take
The flooring industry is one that has been largely overlooked by the tech industry. Broadlume is taking advantage of this gap in the market, by providing tech-enabled marketing and management tools specifically designed for flooring companies.
Initially launched as adtech company AdHawk, which served a wide range of clients, Broadlume shifted its focus to the flooring industry after its 2018 acquisition of FloorForce. Now serving thousands of flooring companies, Broadlume has expanded its services to include website creation and operations tools - most recently adding payment processing to its ever-expanding suite.
Broadlume's founders have certainly leveraged their experience as members of Google's Accelerated Growth team to build such a comprehensive set of SaaS tools for flooring retailers. With relatively little direct competition, the company's growth is set to continue, as its everything-in-one-place approach both attracts and retains its userbase with a high degree of success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2021
$60m
SERIES C
Jun 2019
$13m
SERIES B
Total funding: $77m
Company benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, 4% match)
- Life Insurance
- Unlimited Paid Time Off
- Family Leave
- Short Term & Long Term Disability
- Work From Home + Remote Office Allowance
- Wellness Resources & Lifestyle Perks
- Calm Premium App Subscription
- Stock Option Plan
Company values
- Reliability: Our customers rely on us for our knowledge and experience in the industry to help them grow their business
- Commitment to our Customers: We are committed to serving our customers the best in class experience
- Passion: We have passion for what we do. Most of us are former owners, manufacturers, and experienced flooring professionals. We are the change this industry needs
- Innovative: Innovation is instilled in who we are. If there is a better, faster, more efficient way to do something, we are going to figure it out and do it
Company HQ
Harrison, Harrison, NY
Articles
Leadership
Todd Saunders
(CEO)Was a founding member of Google's Accelerated Growth team.
Dan Pratt
(CRO)Previously worked in Business and Product Development at Smarterer, and was part of Google's Accelerated Growth team.
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