Director of UX Research, CommerceIQ
Offers stock options
Office located in Sunnyvale, CA
Machine learning and automation platform
Job no longer available
Machine learning and automation platform
501-1000 employees
Job no longer available
Offers stock options
Office located in Sunnyvale, CA
501-1000 employees
Company mission
CommerceIQ's mission is to empower brands to move from analog to algorithms.
Role
Who you are
- 8+ years of UX research experience, with a focus on B2B or enterprise technology, including significant experience in leadership roles
- Demonstrated expertise in creating user personas, mapping user journeys, and identifying jobs to be done
- Proficient in a wide range of qualitative and quantitative research methodologies
- Strong leadership skills with a track record of building and mentoring high-performing teams
- Exceptional communication and collaboration skills, capable of working effectively with cross-functional teams
- Master’s or PhD in Human-Computer Interaction, Psychology, Social Science, or a related field is preferred
What the job involves
- As the Director of UX Research, you will lead our efforts to deeply understand our users and their jobs to be done (JTBD),. You'll be responsible for creating detailed user personas, mapping out their day-to-day experiences, and uncovering the critical JTBD that our products must fulfill
- This role is not just about gathering insights; it's about translating these insights into actionable strategies that guide product development and innovation
- Strategic Leadership: Develop and execute a comprehensive UX research strategy that aligns with our product roadmap and business goals. Lead the UX Research team, fostering a culture of curiosity and insight-driven product development
- User Personas and Journey Mapping: Craft detailed user personas and map "day in the life" scenarios to understand the context, challenges, and opportunities our users face. Utilize these insights to inform product design and development
- Understanding JTBD: Conduct in-depth research to uncover the "jobs to be done" for our users, guiding the product team in creating solutions that contextualize user pain points and deliver right outcomes
- Collaborative Insight Integration: Work closely with product managers, designers, and engineers to ensure research findings are integrated into product strategies, design decisions, and development priorities
- Research Methodology Excellence: Apply a broad range of qualitative and quantitative research methods to gather insights at different stages of the product lifecycle, from conception to launch and beyond
- Evangelization and Advocacy: Serve as an advocate for UX research, promoting its value throughout the organization and ensuring stakeholders at all levels understand and act on research findings
Our take
CommerceIQ is an omnichannel eCommerce management platform that leverages machine learning, analytics and automation to increase user sales. By deriving and aggregating in-depth insights from sales, marketing, and competitor intelligence data, its software then generates recommendations and automates actions to fuel growth.
Having started out primarily on Amazon, where it’s now an Advertising Partner - partially due to CEO Guru Hariharan’s previous experience working for the online retail giant - the company has since expanded to cover Instacart, Target and Walmart. It has recorded exponential growth in recent years, with both revenue and customers doubling in 2021. Kellogg’s, Nestle, Colgate and Whirlpool are all customers, a fact which would have contributed to its impressive investment round in 2022.
Having now joined the Unicorn club, CommerceIQ is investing its 2022 capital into accelerating the development of its unified retail eCommerce management platform. With the worldwide eCommerce market projected to hit $80 trillion by 2030, and CommerceIQ's position as an aid for legacy companies rather than a disruptor, further success looks increasingly likely.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$115m
SERIES D
Jun 2021
$60m
SERIES C
Total funding: $195.5m
Company benefits
- Learning & Development - Growth is important. That’s why we provide a dedicated learning budget to support your growth and development
- Competitive Pay - Come join our team and you’ll receive a generous benefit package that takes care of your family and you, including Medical, Vision, and Dental insurance, a 401K and more
- Equity - At CommerceIQ, you’ll have skin in the game with our equity awards. When we win, you win
- Unlimited PTO - We believe in creating an environment that helps you be your absolute best, whether it means taking a break to climb Mt. Rainier or pampering yourself on a cruise
- Work/Life Balance - Every last Friday of the month is off! We know there is a time to work and there is a time to leave work behind. At CommerceIQ, we offer flexible hours
Company HQ
Mountain View, CA
Leadership
Guru Hariharan
(Founder & CEO)Started out as a Researcher at IBM. Was Manager of Amazon Seller Services and Director and GM of Global Marketplace Experience at eBay.
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