Account Manager, Lightspeed
$40-43k
Point of Sale & commerce platform
Open for applications
Point of Sale & commerce platform
1001+ employees
Open for applications
$40-43k
1001+ employees
Company mission
To bring the streets of our cities and communities to life by powering business owners with technology.
Role
Who you are
- 2-3 years of experience in an account management, sales development representative or similar role carrying a sales quota
- Understanding of solution-based consultative sales in a SaaS environment
- Ability to use Salesforce.com and other technologies to manage and organise pipeline
- Committed to a culture of positivity and high performance
- Excellent written and verbal communication
- Professional poise and confidence while communicating with executives
- Value feedback and thrive on constant improvement and learning
- Strong work ethic, and a self-driven desire to succeed
- Strong task and time management
What the job involves
- As an Account Manager at Lightspeed, you’ll be the go-to contact for a book of United States hospitality customers assigned to you. You will be responsible for building and maintaining lasting relationships with these accounts
- With your knowledge of their objectives, you will be tasked with introducing them to Lightspeed’s suite of products and integrations to ensure they’re getting the best solution possible to help them achieve their goals
- Serve as the lead point of contact for your customers
- Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms
- Demonstrate software solutions to your customers, from core POS products to modules and upgrades
- Negotiate contracts and close agreements to maximise the growth of your book of business
- Collaborate with Customer Success Managers to identify accounts at risk and prevent churn
- Track key book of business metrics like added MRR and net retention
- Building strong customer advocacy, increasing customer empathy and understanding throughout the company
- Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role
Our take
Lightspeed provides restaurateurs and retailers with the simplest way to run their businesses at full potential. It helps entrepreneurs offer their customers positive and memorable experiences by taking care of the day-to-day management aspects of their business.
Around 75,000 businesses processing over $17 billion in transactions annually use Lightspeed’s restaurant POS software and omnichannel retail solution to manage inventory, customer preferences, sales and reporting — all from one centralised platform. Headquartered in Montreal, Lightspeeds team is distributed across North America, Europe and Asia Pacific, now serving over 150,000 locations worldwide.
Lightspeed POS maintains a unique edge over other companies of its type because it has secured the legal rights for the sole use of certain technologies. It has two registered patents in computing, calculating categories. These patents certify that Lightspeed POS is the sole owner of this intellectual property, which means that no other companies can use them.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
45 people
Matthew Passmore, Field Implementation Team Lead
Insights
Company
Company benefits
- With Lightspeed PX, you can enjoy flexible paid time off and up to 2 months remote per year with our hybrid work policy
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, from #coffee_pals to sponsored sports teams
- Computer purchase program to get your personal Macbook
Company values
- We make it matter.
- We make it happen.
- We make it together.
- We make it human.
- We make it about the customer.
- We make it data driven.
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Dax Dasilva
(Executive Chair)Founder of Never Apart, previously Developer of Bitmovers. Studied Computer Science, Art History, and Religious Studies at The University of British Columbia. Served as CEO for Lightspeed for 17 years until 2022.
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