Client Services Engineer, Zoox

$106-150k

+ Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights.

Python

macOS

Bash

Azure

Windows

Okta

Ubuntu

Powershell

JIRA

Confluence

Slack

Active Directory

Google Workspace

Mid level

San Francisco Bay Area

Office located in Foster City, CA

Autonomous vehicle technology

Job no longer available

Autonomous vehicle technology

1001+ employees

B2CArtificial IntelligenceCarsTransportElectric VehiclesAutomation

Job no longer available

$106-150k

+ Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights.

Python

macOS

Bash

Azure

Windows

Okta

Ubuntu

Powershell

JIRA

Confluence

Slack

Active Directory

Google Workspace

Mid level

San Francisco Bay Area

Office located in Foster City, CA

1001+ employees

B2CArtificial IntelligenceCarsTransportElectric VehiclesAutomation

Company mission

To reimagine transportation from the ground up.

Job

Company

Role

Who you are

3 years of experience in a similar IT Support / Admin role
Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment
Familiarity with VMware and client level virtualization software (Parallels, VirtualBox, etc.)
Experience with Google Workspace administration and troubleshooting
Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.)
Strong security foundation and endpoint or user best practices
Experience with Jira, Confluence, or similar ticketing and documentation tools
Strong knowledge of Active Directory account administration
Experience configuring and/or troubleshooting Single-Sign on (Azure, Okta, Ping, etc.)
Solid understanding of endpoint management tools (ECM/Intune, Jamf, Landscape, etc.)
1-2 years of scripting experience preferred (PowerShell, bash, Python, etc.)
Exceptional verbal and written communication
Strong critical thinking, problem solving, and prioritization skills

What the job involves

As a member of the Client Services team, a Client Service Engineer will be responsible for Zoox’s employee-facing technical services
You will mentor and assist Client Service Technicians with day-to-day support operations
You will work closely with the business and other IT teams to troubleshoot issues, increase efficiency, and improve user
Provide Tier 2/3 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack
Research, install/implement, and upgrade internal systems and Saas platforms
Purchase hardware and software, and contribute to quarterly financial planning
Deploy and maintain conference room systems, printers, digital signage, and other office equipment
Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience
Create and maintain documentation for internal team processes and user-facing support articles
Travel may be required to support various locations within the Bay Area

Our take

Zoox, a self-driving vehicle company, was founded to make personal transportation safer and more enjoyable for all. It has aimed to achieve this goal by creating a new mode of driverless transportation, thus eradicating the safety and logistical issues that come with human drivers.

It revealed its custom vehicle design in December 2020, showcasing something different from just a car without a driver. Uniquely, all four wheels are independent of one another, and the vehicles have no front or back, making them more agile than a standard car. Zoox claims that it is different from other industry players because it has created an entire driverless ecosystem, including the vehicle itself, allowing it to have more control.

The company is fast becoming a major player in an industry that is predicted to be worth $2 trillion by 2030. Electric motors are highly desirable, particularly in an urban environment, as governments look for ways to reduce emissions and improve air quality. Zoox is aiming to play a vital role in this evolution towards more sustainable urban mobility. Amazon acquired the company in 2020 and, despite a general downturn in the sector through 2022, opened its first Zoox factory for robotaxis in 2025, and is testing the autonomous vehicles in multiple cities in the US.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

24% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 5 rounds)

Oct 2019

$200m

CONVERTIBLE

Jul 2018

$500m

SERIES B

Total funding: $1.2bn

Company benefits

Paid parental leave
Affinity groups and sports clubs
Work from home opportunities
Health insurance
Our crew’s health and happiness is our first priority. We offer comprehensive health and mental health support, a wellbeing program, and unlimited and flexible paid time away
We invest in our crew—and their families—for the long term. That includes generous family planning support, caregiver support, and strong cash compensation with great equity upside
We look after our crew when they’re in the office too. Our famous food program is a great example, featuring a daily changing menu of local and sustainable dishes
There’s a busy calendar of social events at Zoox, with more sports teams than you can count. And, of course, playing with robots is an important part of the job description

Company HQ

Vintage Park, Foster City, CA

Leadership

Aicha Evans

(CEO)

Having studied at the George Washington University, Aicha started her career with 2 years in Engineering at Skyworks before joining Intel, where she spent over 11 years. She left her role as Corporate Strategy Officer in February 2019 to join Zoox as CEO.

Jesse Levinson

(CTO)

Prior to co-founding Zoox, completed a Computer Science PhD at Stanford University. Also created Pro HDR, a million+ selling mobile photography app.

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