Customer Service Agent, HOLY
+ Equity
Ethical soft drink retailers
Be an early applicant
Ethical soft drink retailers
101-200 employees
Be an early applicant
+ Equity
101-200 employees
Company mission
To become Europe's leading healthier soft drink brand.
Role
Who you are
- Do you feel at home in customer service and are you happy to take on responsibility?
- The customer is king is not just an empty phrase for you, but a principle?
- Would you like to expand the customer support of a fast-growing soft drinks start-up?
- The most important thing is that you're motivated to take on real responsibility and that you're comfortable with different approaches and different types of people
- Experience in customer service and/or community management and have a good sense of how to best resolve customer concerns
- Fluency in English
- You don't run away from challenges, but always find the best solution for customers
- Strong team spirit, because only as a team can we continuously develop HOLY
- You are willing and able to work at weekends
- Ideally, you have already worked with Shopify and other customer service tools
- You are based in Germany
What the job involves
- Join us on an exciting journey and help us drive the soft drinks revolution. We offer you an exciting insight into one of the fastest-growing consumer brands in Europe, with real development opportunities and lots of fun
- First point of contact for customers: In day-to-day business, you are the first point of contact for all questions, problems, and suggestions from our customers
- When problems arise, you get to the bottom of them and find the best solution for the customer. You live proactive customer service through and through and enjoy getting the best out of even the most difficult situations
- Internal team communication: You are the voice for our customers within the company and ensure that our customers' feedback is communicated to the team internally
- This enables us to continuously optimize our service. After all, nobody knows our customers' wishes and suggestions better than our customer service team
- Support our growth: Our rapid growth at HOLY requires constant optimization and expansion of our processes and structures
- As part of the team, it is your job to identify and tackle problems and challenges so that we can offer our customers the best possible HOLY experience
Application process
- As we are experiencing rapid growth and have ambitious plans, the optimal start date for the position is today. Nonetheless, we are prepared to patiently await the arrival of the ideal candidate, recognizing that quality ultimately yields the best results
- Getting to Know You: You will have a 30-minute screening interview with Joscha, our Customer Service Team Lead where you will talk about your experience, HOLY, and the position in more detail and see if our expectations match
- Case Study & Advanced Discussion: Once you have successfully completed the first interview, you will receive a case study so that we can get an optimal impression of your skills. We will invite you to a second interview (90 minutes) to discuss the case study and other questions. You will get to know other team members and at least one of our three founders
- Job Offer and Decision: If everything goes well, you will receive an offer and we are ready to embark you this journey together with you!
Our take
The soft drinks industry is big business, estimated to reach a value of over $600 billion by 2030. However, many of the biggest brands are full of unhealthy and unethically sourced ingredients that are not in line with the push for more sustainable products. HOLY is a German company that wants to disrupt the soft drink industry with healthier and more ethically sourced alternatives.
HOLY’s two flagship products are its energy drink and iced tea. With sugar and taurine-free ingredients, the products come in powder form which saves 90% on packaging and significantly decreases the amount of CO2 emissions from manufacture and transport compared to canned drinks.
As with many soft drinks, HOLY’s branding is key. Its vivid designs and online presence increase its appeal for the gaming community, who would typically lean toward large competitors such as Monster Energy. With good funding at its back, HOLY is on the right path to compete with well-established rivals, having sold more than 10 million drinks solely via its online marketplace.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (1 round)
Aug 2023
$12.5m
SERIES A
Total funding: $12.5m
Company benefits
- Join a successful and growing company
- Huge impact and career growth
- Awesome team of colleagues who are ambitious, funny, down-to-earth, and authentic
- Startup culture with flat hierarchies, fast pace, and personal development
- Central office in Berlin Mitte, flexible working hours, and much more
Company HQ
Mitte, Berlin, Germany
Leadership
Mathias Horsch
(Co-Founder & Co-CEO)Previously the Founder and Chairman at the Asian-European Society Munich, Researching and Teaching Assistant at Technical University of Munich, Strategy Consulting at the EAC International Consulting and CX Strategy & Benchmarking at Amazon
Frederick Jost
(Co-Founder & Co-CEO)Previously Grwoth Equity at Eurazeo, Strategy Consulting at Boston Consulting Group, Investment Management at Holtzbrinck Digital, Online Marketing and Investment Relations at Tillhub GmbH
Phillipp Nass
(Co-Founder & CMO)Previously Director of Marketing at Crealytics, NY KnowGO Conference, Business Analyst Intern at Crealytics and Marketing Intern at HappyFresh
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