Senior Operations Project Manager, GoFundMe
$87.5-148k
+ Equity
Social fundraising platform
Job no longer available
Social fundraising platform
501-1000 employees
Job no longer available
$87.5-148k
+ Equity
501-1000 employees
Company mission
To help people fundraise for the personal, business, and charitable causes that matter most to them.
Role
Who you are
- 4+ years of experience in Business Operations, Strategy, Project Management, or a related field
- Bachelor’s or equivalent degree in business, engineering, finance, economics, or similar discipline
- A proven operator - you know how to turn an idea into execution, and execution into impact
- Collaborative and influential - a trusted partner who can align teams and move work forward
- Analytical and curious - you find patterns, ask the right questions, and solve problems creatively
- Adaptable and resilient - you thrive in fast-moving environments with shifting priorities
- Tech and AI-savvy - you lean into tools, automation, and data to get better outcomes
- Strong communicator, detail-oriented, and relentless about quality
Desirable
- Prior experience with payments, fintech, ecommerce, social media, or marketplace companies
- Prior experience with Looker, Tableau, or similar BI tools
- Experience with (or strong interest in) trust & safety, compliance, customer support, or payments risk operations
- Knowledge of regulatory compliance and risk trends in the ecommerce, marketplace, or financial services industries
- Curiosity about AI and automation with ideas
What the job involves
- This role is a key contributor to our Program Management team, reporting to the Senior Manager, Program Management
- In this dynamic role, you will be responsible for enhancing our global customer experience through supporting strategic initiatives that drive growth, efficiency, automation, and effectiveness across GoFundMe’s operations teams
- Drive cross-functional initiatives across Operations, Product, Risk, Customer Care, and more - leading projects from strategy to execution to measurable outcomes
- Proactively identify and solve operational bottlenecks, designing sustainable improvements that prevent issues before they happen
- Bring curiosity about automation and AI to every project, scaling smarter instead of harder
- Influence senior stakeholders by framing problems clearly, driving alignment, and ensuring adoption of new ways of working
- Build strong partnerships with external vendors and tools providers, ensuring they deliver on performance, cost, and innovation to support Operations’ goals
- Autonomously own high-impact projects end-to-end, while contributing to broader strategic initiatives
- Maintain clear, living documentation for processes and tools that keep our teams moving fast
- Measure what matters - track success, performance, and adoption with data-driven reporting and insights
- Keep a pulse on payments, charitable giving, fintech, and trust & safety trends - and translate them into smarter operational strategies
Our take
One of the most well-known fundraising platforms in the world, GoFundMe makes raising money online exceptionally easy. The platform initially focused on charity and good causes, but its scope has now expanded to include start-up business funding. What makes the platform attractive is its ability to democratise fundraising through the medium of the online.
GoFundMe's rapid rise in popularity has been helped by its social media integrations and the speed at which individuals can start funds. With strategic foresight, the company launched its GoFundMe Guarantee in 2016, a pledge to protect donors from fraud or platform misuse - knowing that its continued growth could only be hampered by security issues or donor deception.
This guarantee is what has enabled the company to remain the largest crowdfunding platform in the world. Notably, it stands amongst the likes of Airbnb, Facebook, and Netflix in being backed by tech investors TCV.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Wide range of health insurance options, including medical, dental, and vision (GoFundMe covers 100% of employee premiums, and 80% of spouse and dependents)
- $600 annual fitness and wellness reimbursement
- Weekly massages
- Standing desks
- Fully-stocked kitchens & daily lunches
- Team off-sites & monthly social events
- Many of our offices are dog friendly
- 10 paid holidays, 17 days of accrued vacation per year, unlimited sick time & three volunteer days
- Enhanced parental leaves
- $50/month for employees commuting to and from work (public transit and/or parking)
- Caltrain GoPasses for our Bay Area commuters
- "Gives Back" program, where employees nominate fundraisers weekly for donations from GoFundMe
- Quarterly volunteer events in each office to give back to our local communities
- 401(k) retirement plan with company matching
- Access to learning tools and resources, including a subscription to Udemy, guest speakers, and internal brown bag sessions
Company HQ
Centennial, Redwood City, CA
Leadership
Margaret Richardson
(Chief Marketing & Corporate Affairs Officer)Formerly worked at Airbnb as Vice President of Trust and Director of Global Policy. They worked in Trust & Safety at Apple prior to becoming a Member of Pipeline Angels.
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