Senior Operations Project Manager, GoFundMe
$99-148k
+ Equity
Social fundraising platform
Be an early applicant
Social fundraising platform
501-1000 employees
Be an early applicant
$99-148k
+ Equity
501-1000 employees
Company mission
To help people fundraise for the personal, business, and charitable causes that matter most to them.
Role
Who you are
- 3-5 years of experience, including internships, in Business Intelligence, Strategy, Business Operations, Project Management, and/or Operations Management
- Bachelor’s or equivalent degree in business, engineering, finance, mathematics, economics, or similar field
- Experience with Microsoft Office, Google Suite, or similar office productivity software
- Strong knowledge of (and direct experience using) common project management techniques
- Detail-oriented with a strong emphasis on accuracy and quality of work
- Collaborative team player who is also capable of independent thought and execution
- Strong communication skills with the ability to influence others
- A proactive approach to work with a “get things done” mentality
- Resilient and adaptable in the face of changing priorities or unexpected challenges
- Strong analytical and problem-solving skills and an innovative mindset
- Ability to work on multiple projects concurrently and thrive in a fast-paced environment without losing sight of business strategy
Desirable
- Prior experience with payments, fintech, ecommerce, social media, or marketplace companies a plus
- Prior experience with Looker, Tableau, or similar software a plus
- Experience with (or strong interest in) managing or supporting trust and safety, compliance, customer support, or financial risk operations and associated key performance indicators
- Knowledge of regulatory compliance and risk trends in the ecommerce, social media, marketplace, or financial services industries
What the job involves
- This role is a key contributor to our Operations Strategy team, reporting to the Senior Manager, Strategy & Analysis
- In this dynamic role, you will be responsible for enhancing our global customer experience through supporting strategic initiatives that drive growth, efficiency, and effectiveness across GoFundMe’s operations teams
- Drive planning, development, and execution multi-team strategies for operational growth for all teams within the Operations organization
- Collaborate with cross-functional teams to identify critical stakeholders, gather product and project requirements, and build customized timelines for successful project completion
- Proactively identify and resolve operational challenges and inefficiencies, focusing on creating sustainable improvements to prevent future issues
- Engage with senior stakeholders to support short- and long-term change management
- Autonomously drive individual projects as part of broader strategic initiatives, where needed
- Maintain comprehensive process documentation for initiatives and tools within Operations
- Measure project success and performance by developing analytical insights and reports with the support of other Operations Strategy team members
- Stay updated on the latest trends, news, and disruptors in the payments, charitable giving, and fintech space
Our take
One of the most well-known fundraising platforms in the world, GoFundMe makes raising money online exceptionally easy. The platform started initially with a focus on charity and good causes, but its scope has now expanded to include start-up business funding. What makes the platform attractive is its ability to democratize fundraising through the medium of online.
GoFundMe's rapid rise in popularity has been helped by its social media integrations and the speed at which individuals can start funds. With strategic foresight, the company launched its GoFundMe Guarantee in 2016, a pledge to protect donors from fraud or platform misuse - knowing that its continued growth could only be hampered by security issues or donor deception.
This guarantee is what has enabled the company to remain the largest crowdfunding platform in the world. Notably, it stands amongst the likes of Airbnb, Facebook, and Netflix in being backed by tech investors TCV.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Wide range of health insurance options, including medical, dental, and vision (GoFundMe covers 100% of employee premiums, and 80% of spouse and dependents)
- $600 annual fitness and wellness reimbursement
- Weekly massages
- Standing desks
- Fully-stocked kitchens & daily lunches
- Team off-sites & monthly social events
- Many of our offices are dog friendly
- 10 paid holidays, 17 days of accrued vacation per year, unlimited sick time & three volunteer days
- Enhanced parental leaves
- $50/month for employees commuting to and from work (public transit and/or parking)
- Caltrain GoPasses for our Bay Area commuters
- "Gives Back" program, where employees nominate fundraisers weekly for donations from GoFundMe
- Quarterly volunteer events in each office to give back to our local communities
- 401(k) retirement plan with company matching
- Access to learning tools and resources, including a subscription to Udemy, guest speakers, and internal brown bag sessions
Company HQ
Centennial, Redwood City, CA
Leadership
Margaret Richardson
(Chief Corporate Affairs Officer, not founder)Formerly worked at Airbnb as Vice President of Trust and Director of Global Policy. They worked in Trust & Safety at Apple prior to becoming a Member of Pipeline Angels.
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