Junior Client Success Manager, Popmenu
Bilingual
Customer engagement engine
Job no longer available
Customer engagement engine
201-500 employees
Job no longer available
201-500 employees
Company mission
To partner with restaurants and help them navigate the unknown.
Role
Who you are
- Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict
- Entrepreneurial approach - a high degree of autonomy and self-motivation and a hunger to conquer unknown territory
- Experience negotiating subscription renewals and churn conversations
- Demonstrated organizational skills, proven ability to complete long-term goals and handling critical tasks and issues at the same time
- Natural curiosity and willingness to learn, whether it’s new technical skills or understanding the client environment
- Proven success with rolling out products to clients, ideally in the restaurant industry
- 1+ year of Client Success experience highly preferred
What the job involves
- We are looking for a talented Junior Client Success Manager who will lead the growth, change, and success for our clients using Popmenu’s platform
- We need someone in this role who can bring a great toolkit of best practices to the table and who is equally passionate about paving the way for long term adoption of our platform
- Our ideal candidate is also very curious, so let’s talk about some details
- Client Success: Our Junior Client Success Manager takes full ownership of ensuring that the adoption and retention of a portfolio of clients. That includes everything from speaking with clients about our tools, providing them best practice resources and supporting their growth. Our Junior CSM is responsible for a net retention goal as well as upselling our clients who want to growth their partnership with us!
- Support for Restaurant Owners: Whether it’s general advice, billing issues, or questions about product functionality, our Junior CSM ensures that our clients get all their questions answered in a quick and effective way. There is always lot’s to do!
- Product Liaison: Our Junior CSM is the link between our product team and our clients and internal teams, because he or she can translate “features” into “customer needs” and vice versa. This role will ensure that clients and internal teams always have up-to-date information on new product functionality and updates
- Bottom line – in this role it is your responsibility to make sure that our clients find continued value in the Popmenu platform
Our take
Popmenu began as a solution to transform static PDF menus into dynamic, interactive digital experiences. Now, it provides a full suite of tools for restaurants, including website management, AI-powered phone answering, and marketing solutions. As the industry digitizes, Popmenu helps restaurants streamline operations and improve customer engagement.
With over 10,000 restaurants onboard, Popmenu has expanded through acquisitions like OrderNerd and Ordereze. Its AI-driven solutions address labor shortages and automate marketing, generating personalized content and answering calls with AI. These innovations help restaurants stay competitive by saving time and boosting efficiency.
Its AI tools also provide detailed business analytics, helping operators track ROI and identify growth strategies. CEO Brendan Sweeney emphasized how the platform's AI-driven approach connected restaurants with customers more effectively, ensuring it remains competitive in a rapidly changing industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
66% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2021
$65m
SERIES C
Oct 2020
$17m
SERIES B
Total funding: $87.6m
Company benefits
- Giving Back: In addition to our larger partners such as the Giving Kitchen, our culture champions (aka monthly Super Boom winners) pick a cause they are passionate about, and we’ll make a donation in their name
- Visible Growth and Development: There is no way to avoid personal growth in a start-up! We keep innovating and improving and our team members keep growing as well. Just in the last year, 1 out of 5 team members has been promoted into a new role
- Company Ownership: When we say, “Act Like and Owner”, we put our money where our mouth is! Every single team member receives meaningful company equity options because we recognize that every role is important for our success
- Benefits for the Whole Family: Along with the typical medical, dental, vision, 401K benefits, we’ve got your furry family members covered with our Wagmo Wellness Plan
Company HQ
Cumberland, Vinings, GA
Leadership
Brendan Sweeney
(Co-Founder & CEO)They started their career as a Marketing Manager at CareerBuilder.com, before marketing roles at PIC Energy Group and UnitedHealth Group. They then spent a further 11 years at CareerBuilder.com and almost 4 at Commissions Inc. before co-founding Popmenu in January 2017.
Justis Blasco
(Co-Founder & CTO)Having studied Computer Science at Georgia Institute of Technology, they spent 5 years as a Commissions Inc. Software Engineer. They left their Engineering role at Atlanta Ventures in 2017 having co-founded Popmenu that January.
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