Senior Revenue Operations Analyst, Vector Solutions
Customer Experience
$90-115k
1-2 days a week in office
Training & workforce management for critical industries
Be an early applicant
Training & workforce management for critical industries
501-1000 employees
Be an early applicant
$90-115k
1-2 days a week in office
501-1000 employees
Company mission
To serve everyday heroes by delivering intelligent software solutions that empower them to make safer, smarter, better decisions.
Role
Who you are
- 4+ years’ experience in Revenue Operations, ideally within in a B2B SaaS environment
- Demonstrated proficiency in Salesforce, Salesforce CRMA, and SQL
- Proficiency in SAQL preferred
- Excellent analytical skills; ability to analyze complex data sets, draw meaningful insights, and provide actionable recommendations to support sales decision-making
- High level of business acumen; proven ability to get to the heart of the request and present data and analytics to senior leaderships and key stakeholders
- Ability to effectively communicate with peers, associates, and leadership in cross-functional settings using verbal, written, and presentation skills
- Prior experience in Customer Success and Retention metrics
- Hybrid role that will require 1-2 days in office
What the job involves
- Vector Solutions is looking for a Senior Analyst to join our Revenue Operations team focusing on our Customer Success organization
- Reporting to the Director of Revenue Insights & Analytics, you will work cross-functionally with our CCO, CX Leadership team and stakeholders to define and communicate key metrics to drive revenue
- The ideal candidate will be motivated and hands-on with a passion for data analytics and proven ability to deliver and create repeatable, scalable results
- Drive GTM strategy as a data driven thought leader owning the CX reporting and forecast models
- Under guidance from leader, own CX revenue forecasts across business segments utilizing historical data, usage trends, and leader projections. Monitor performance against targets for renewals and make necessary adjustments to achieve revenue retention goals
- Develop reporting infrastructure for multi dimension cohort retention analysis (Account Tier / Tenure (LTV) / NPS / Pricing History / Usage Metrics)
- Identify patterns and trends in customer data to pinpoint key drivers of retention, expansion and churn
- Track and report on performance of post-acquisition (i.e. retention) initiatives and programs
- Build a Customer Health Scoring algorithm that will run in parallel with 3rd party tools
- Analyze / Optimize the territory structure / book of business for the renewal team (capacity modeling)
- Communicate effectively on KPIs and metrics for CX (Renewal Managers, Account Directors, Customer Success Managers, Customer Care and associated CX leadership) teams, building reporting and dashboards to track and report on productivity and performance
- Develop and strengthen relationships with CX team and stake holders ensuring effective cross-functional collaboration, using a data driven strategy to provide recommendations to reach desired results and outcomes
- Refine and expand upon current processes to automate tasks and reporting and improve data capture and utilization in business decisions. Work with Rev Ops and CX tech stack to ensure data consistency across systems
- Additional duties as assigned
Our take
Vector Solutions delivers online training and workforce management solutions for critical sectors such as industrial, education, engineering and construction - with a main focus on creating safer and more compliant workplaces.
Its comprehensive offering covers a wide range of options; from shift scheduling, to incident prevention training, to anonymous reporting for college campuses. All in all, the platform is designed to help build workforces that make safer decisions while also being empowered to act more efficiently.
The company has made a number of acquisitions over the years, in 2025 including compliance solutions company ArdentSky, reflecting its efforts to expand the value it delivers to clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Medical, life, dental and vision insurance
- 401k plan
- Fully stocked kitchen with free snacks
- Events such as office potlucks and contests, food truck lunches, holiday parties, and sporting events and concerts
- Flexible work arrangements and generous paid time off
- Health and wellness support through Step Challenges, Water Challenges, educational Lunch & Learn days etc.
- Generous tuition and professional certification reimbursement program
- Online professional development courses
Company HQ
Beach Park, Tampa, FL
Leadership
Ari Vidali
(Founder & Chief Strategist)Founded and was CTO of iProperty.com. Founded and was CEO at ConsulTech, and worked as Director of Computing Services at the School of Public and Environmental Affairs at Indiana University.
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