AML Operations Senior Program Manager, Ramp

• This is an ideal opportunity for a highly analytical, detail-oriented AML professional who thrives in fast-paced environments, cares deeply about operational excellence, and enjoys scaling systems and teams
• 6+ years of experience in AML/BSA compliance, financial crime investigations, or compliance operations, preferably in fintech or a similarly fast-paced financial services environment
• Demonstrated experience managing or mentoring AML investigators or operators, including quality oversight and performance management
• Strong understanding of BSA/AML regulatory requirements, industry best practices, and the end-to-end lifecycle of transaction monitoring, sanctions screening, KYC, and EDD workflows
• Hands-on experience reviewing alerts, conducting investigations, drafting SARs, completing EDD, or evaluating sanctions/PEP matches
• Familiarity with fraud and AML tooling, alerting systems, workflow management tools, and case-handling platforms
• Ability to interpret data, generate insights, and define meaningful operational metrics; comfort using SQL or dashboarding tools is a plus
• Strong process development, documentation, and communication skills; ability to create clear, scalable procedures and training materials
• Proven ability to work cross-functionally to improve workflows, collaborate on tooling requirements, and support audits and partner examinations
• Excellent judgement, discretion, and the ability to handle sensitive investigations independently
• AI fluency: demonstrated ability to work with AI-assisted workflows, evaluate model outputs, identify failure modes, and collaborate with technical teams to safely incorporate automation into AML processes. Ability to recognize where AI can augment human review and where human judgment must be preserved

Desirable

• Ramp is seeking an experienced and operationally excellent AML Operations Manager to join our Compliance team
• In this highly impactful role, you will lead and uplevel the day-to-day execution of our financial crime controls across Transaction Monitoring, AML Investigations, Sanctions and PEP Screening, Enhanced Due Diligence (EDD), Partner Reporting, and KYC/B escalations
• You will oversee a team of AML operators and investigators, ensuring operational rigor, timely alert processing, high-quality investigations, and alignment with regulatory and partner expectations
• You will own operational strategy, documentation, quality assurance, staffing models, service level performance, and escalation pathways
• You will also partner closely with cross-functional teams, including Compliance Strategy, Legal, Risk, Engineering and Fraud to improve workflows, enhance tooling, drive automation, and reduce operational friction
• Given Ramp’s investment in automation and intelligent tooling, this role requires strong AI fluency—comfort working with AI-assisted workflows, the ability to evaluate model outputs, and an aptitude for identifying opportunities to reduce manual work while maintaining high-quality risk decisions
• This role blends operational leadership with hands-on subject matter expertise
• You will develop and maintain playbooks, quality frameworks, and KPIs; generate insights to inform rule tuning and risk strategy; and support audits, partner exams, and regulatory engagements
• Lead and develop a high-performing team of AML operators and investigators responsible for transaction monitoring alerts, case investigations, sanctions/PEP escalations, EDD reviews, partner reporting, and KYC/B escalations
• Oversee day-to-day operational execution, ensuring timely alert processing, high-quality decisions, complete documentation, and adherence to SLAs and regulatory expectations
• Maintain and continuously improve operational playbooks, SOPs, quality assurance frameworks, and escalation paths across all AML workflows
• Partner with Compliance leadership to maintain a risk-based and scalable operational program aligned with policy, partner expectations, and federal/state regulatory obligations
• Collaborate with Engineering to optimize alert workflows, enhance internal tooling, drive automation, and identify opportunities to reduce false positives
• Analyze operational metrics to identify trends, operational risks, and training opportunities; produce regular reporting for Compliance leadership and Risk Committees
• Perform deep-dive investigations on escalated or complex AML cases, sanctions alerts, or EDD determinations as needed
• Support audit, examination, and partner review processes through preparation of documentation, walkthroughs, case samples, and operational metric reporting
• Work with transaction monitoring and sanctions program owners to share insights, inform rule tuning, and improve detection logic
• Support workforce planning, including staffing models, capacity forecasting, vendor oversight (if applicable), and training and onboarding programs for new team members