Customer Success Manager, Behavox
Communication surveillance for security & compliance
Be an early applicant
Communication surveillance for security & compliance
101-200 employees
Be an early applicant
101-200 employees
Company mission
To use artificial intelligence to pinpoint and identify illegal, immoral and malicious insiders and protect the workplace and digital headquarters.
Role
Who you are
- A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
- Knowledge of managing relationships with financial services companies, Enterprise, or large corporations - leading change management efforts and driving customer accountability
- Worked with Enterprise, high touch, clients with a BoB of < 10 clients valued higher than $250k
- Hunting revenue opportunities, devising account plans, and negotiating expansion contracts
- Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level
What the job involves
- The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers
- Your key responsibilities include: ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells
- Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals
- In this role, you’ll be responsible for the end-to-end coordination and execution of functional deliverables during the delivery stage, priming your customer for long-term success
- Following go-live your primary focus will be on measuring success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account
- Work with some of the World's largest, most prestigious financial institutions
- Build strong foundations for our Customer Success team
- Drive ROI across a growing suite of cutting edge Machine Learning powered products
- EXPAND accounts and generate additional revenue within their book of business
- REDUCE churn and retain accounts by increasing customer satisfaction
- PRIORITIZE strategically to provide customer analysis and activity plans
- SOLVE problems whilst applying highly customer-centric practices
- WORK across departments (PMs, PMs, AE) to champion for clients
Application process
- We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams
- We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment
- During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment
- We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies
- The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers
- Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible
Our take
The volume of communications in the workplace is going up. Not only do people send emails, but now employees are communicating all day through internal chat platforms like Slack. Behavox helps companies make sense of the vast amount of data being produced from all of these messages.
The company uses AI and machine learning to aggregate and analyse large volumes of unstructured communications. The data produced can be used to create actionable insights on employees' performance and also help risk and compliance teams to identify bad actors.
Regulation is high for financial services companies, and it's likely to grow in other industries, increasing Behavox's potential addressable market. The company has continued to develop its offering, with a number of updates released throughout 2023, keeping the platform up-to-date with developing tech.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
36% female employees
-9% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2020
$100m
LATE VC
Dec 2018
$70m
LATE VC
Total funding: $179.9m
Company benefits
- Equity & ownership
- Options as a reward for making great contributions to the company and our customers
- Health insurance for the whole family, free of charge
- World-class relocation program with visa and citizenship sponsorship
- Great office culture
- OKR-based management
Company values
- Commit to Deliver
- Be Fearless!
- Create the Future
- Compete, Together
- Pursue Excellence
Company HQ
Financial District, New York, NY
Articles
Leadership
Erkin Adylov
(CEO)Previously co-managed a hedge fund focusing on financial technology companies, and was a research analyst at Goldman Sachs.
Slav Slavinski
(Chief of Staff)Previously a corporate finance executive, who also trained as a software developer.
People progressing
Joined as Legal and Compliance Intern and promoted three times to Head of Account Management (EMEA & APAC) within two years. Promoted twice more to Chief Customer Intelligence Officer after two further years.
Joined as Legal and Compliance Specialist, being promoted to Head of Account Management after one year and again to Chief Revenue Officer after one year.
Yulia Volkova
Joined as Data Analyst and promoted to Senior Data Analyst after two years.
Diversity, Equity & Inclusion at Behavox
- Behavox is focused on bringing the brightest and most inspirational talent together from all over the world. We already have employees from over 30 different countries providing the diversity of perspectives that have been instrumental to our continued innovation in AI technology
- Behavox values diversity and believes that it contributes to business success. The promotion of diversity within the company helps to: a) Generate an inclusive workplace; b) Encourage employee retention; c) Improve the company’s ability to attract, recruit and retain talented employees; d) Ensure equal opportunity for work and advancement; e) Encourage different approaches to problem solving, decision making, and forward planning
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