Solutions Engineer, HashiCorp

• Experience: 4+ years in a Technical Pre-Sales or Sales Engineering role, or equivalent experience - practitioners are appreciated as well
• Technical Expertise: Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms
• Customer Engagement: Proven experience with implementing software products or solutions in large and dynamic enterprise companies
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex technical concepts to diverse audiences
• Problem-Solving Skills: Demonstrated ability to analyze complex technical problems and develop innovative solutions
• Collaboration: Experience working well in a highly dynamic team environment that focuses on providing above industry standard customer service. Proven ability to work cross-functionally with teams such as Product Management, Engineering, and Customer Success
• Travel: Ability to travel as needed, with domestic and occasional international travel required

Desirable

• The Solutions Engineering team serves as the primary technical resource and internal advocate for all Customers at HashiCorp
• Through consultative engagement, we identify our Customers’ challenges and business requirements, leveraging our product expertise to propose solutions that meet their needs
• As trusted technical advisors, we work closely with our Customers to help them achieve their target outcomes and realize the full value of the HashiCorp solutions they’ve implemented
• As a Solutions Engineer at HashiCorp, you will partner closely with one or more Sales Executives and support the entire Customer journey
• This includes pipeline creation, achieving technical wins, onboarding, driving consumption, and ensuring successful renewals
• Your expertise and guidance will be crucial in helping Customers unlock the full potential of our solutions and achieve their desired business outcomes
• Serve as Trusted Advisor: You will act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle
• Exhibit Strong Communication Skills: You will influence decisions through effective presentations, demos, technical engagements, and workshops, showcasing your strong communication skills
• Understand the Customer’s Journey: You will guide customers through a value realization journey aligned to their strategic priorities, designing technical and business-focused solutions that drive adoption and growth
• Prove Business Value: You will demonstrate the business value of HashiCorp solutions in solving the customer’s business problems and driving their target outcomes
• Contribute to Customer Success: You will regularly participate in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions
• Drive Expansion and Adoption: You will seek to drive expansion within current product lines and promote the adoption of multi-product integrated solutions
• Partner with Cross-Functional Teams: You will collaborate with teams such as Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering to ensure success throughout the customer journey
• Provide Authoritative Guidance: You will offer authoritative guidance on DevOps concepts, leveraging your strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes
• Maintain Technology Expertise: You will establish and maintain a deep understanding of the HashiCorp portfolio, the partner ecosystem, and the competitive landscape