Project Manager, Poppulo
$65-80k
Plus variable USD Annual
Customer & employee communications experience software
Job no longer available
Customer & employee communications experience software
501-1000 employees
Job no longer available
$65-80k
Plus variable USD Annual
501-1000 employees
Company mission
To help businesses connect people, systems, and ways of working to deepen relationships and move forward together.
Role
Who you are
- This role requires project management expertise, time management skills, attention to detail, teamwork and desire to deliver excellent customer service, enabling customers to achieve their Poppulo Harmony platform goals
- Ideally the individual will be educated to degree level (IT, computer science or similar) with professional project management accreditation e.g. PMP, PRINCE2
- 1-3 years IT, software implementation or service delivery Project management experience with proven ability to initiate, plan, execute, monitor and close projects
- Strong written and verbal communication skills – experience working with array of external client resources from Project Managers, IT resources, and other departments
- Capable of achieving project delivery results and driving efficiency
- Experience in a customer facing professional services delivery role, ideally within a SaaS environment
- The ability to lead and carefully manage external and internal relationships and positively motivate internal stakeholders
- Commercial awareness with relevant experience within the sales process, including qualifying and coordinating sales requirements
- Microsoft Office Suite, including Microsoft Project
- Great attention to detail and basic understanding of effort estimation techniques
- Ability to work independently and as part of a team
- Ability to manage and prioritize multiple competing priorities
- Excellent time management and multi-tasking skills
What the job involves
- We are seeking a Project Manager, who will be responsible for delivery of all assigned Professional Services projects
- This role involves working collaboratively with customers, Professional Services teams and across Poppulo functions, such as Sales, Design, Technical Services, Learning & Enablement and Customer Success
- This role has significant impact on the ability to define and execute accurate and quality solutions for customer audiences and can influence customer retention and expansion
- The Project Manager will report to the Manager of Customer Projects, and it is not a management position
- Ensure that assigned professional services projects are delivered to agreed time, cost, quality and customer success objectives. Project Managers will manage multiple projects, of varying complexity, simultaneously
- Ensure that required project metrics and relevant data points are captured accurately – to support departmental and company operational requirements
- Provide customer and internal status reports as required – manage internal and external communications for assigned projects
- Provide project management support within the Poppulo Professional Services team
- Actively reviewing, monitoring and where necessary resolving, major risks being encountered at every phase of project delivery. Escalating risks and issues appropriately when necessary
- Supporting the development of Services sales opportunities, working with Land and Expand Sales teams and/or Customer Success Managers - including project estimation, RFPs, customer/prospect presentations and commercial proposals
- Collaborate between Sales and Operations to create quality, thorough and timely statements of work for project implementations. Maintain agreed upon SLA for statement of work creation and submissions
Our take
Poppulo delivers the world’s first communications experience platform, Poppulo Harmony, that unites multiple communications channels in one content creation and publishing experience. Through the Harmony platform, businesses can improve both internal and external communications, improving employee engagement and the customer experience.
Poppulo was first launched as an email marketing solution, but it underwent a dramatic rebranding in order to focus on internal communications. This move proved successful, with the company going on to serve thousands of businesses including Santander, Rolls-Royce and ASOS. And in 2021, a merger with Four Winds saw Poppulo valued at around $1B, establishing it as a major player in the communications market.
It was in 2022 that Poppulo released the Harmony platform, adding customer communication capabilities to its employee engagement toolkit, and becoming a one-stop-shop for all its clients' communication needs. Since then, the company has focused on international expansion and strenghthening its leadership team, while contunuing to invest in AI. Most recently, Poppulo became the first digital signage provider to achieve ISO 42001 certification for Responsible AI, reinforcing its position as a trusted, enterprise-ready platform as AI becomes increasingly central to workplace communications.
Steph
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (1 round)
Jan 2019
$35m
LATE VC
Total funding: $35m
Company benefits
- Competitive salary and additional variable compensation
- Remote-friendly working
- Flexible working hours
- Opportunity to grow and progress
- Wellbeing programs
- Office events and socials
- Top of the range toolset
- 401k
- Healthcare including dental & vision plans
- Flexible PTO
- ClassPass membership
Company HQ
Civic Center, Denver, CO
Leadership
Ruth F.
(CEO)Prior to joining Poppulo in 2023, Ruth was the COO and President of Commercial Operations at Sovos. She also served as an EVP and GM of Retail/Consumer Payment Solutions & Payment in Public Cloud at ACI Worldwide.
Eoin Byrne
(CPO)Prior to joining Poppulo in 2022, Eoin spent 5 years at Lidl US as a Senior DIrector of HR, Head of HR, and Chief HR Officer. Before that, he worked as the Head of Diversity and Inclusion, HR Engagement at Lidl, Germany and spent nearly 9 years at Lidl Ireland as Sales Operations Manager, Regional Administration Executive and Head of Engagement and Employee Relations.
Mike Shapaker
(CMO)Prior to joining Poppulo in 2023, ike spent 14 years at ChannelAdvisor, holding various roles including VP of Product Management and CMO.
Alejandro Wyszkowski
(CFO)Prior to joining Poppulo in 2025, Alejandro was an Executive Director of Finance and Administration at Vista Equity Partners. He also served as a Chief Business Development Officer/CFO at OPIE Software.
Glenda Kirby
(CCO)Prior to joining Poppulo in 2023, Glenda spent 3 years at Indeed. While there, she was the VP of CLient Success EMEA, SEA, India, Australian & New Zealand. Before that, she spent 5 years at LinkedIn, as a Senior Manager of Customer Success and Director of Customer Success EMEA & LATAM.
Frank Gauld
(CPTO)Frank joined Poppulo in 2024 as CPO, moving into the role of CHief Product & Technology officer in 2025. Previously, he was the CEO at Smart Data Foundry and aizle.ai. He also spent nearly 8 years at NCR Corporation in various roles, including VP of Strategy, Digital & Payments Services and Corporate VP of DIgital First Banking.
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