Client Success Manager, Amaze Software
3+ days a week in office (Newport Beach, CA)
Monetization platform for creators
Open for applications
Monetization platform for creators
21-100 employees
Open for applications
3+ days a week in office (Newport Beach, CA)
21-100 employees
Company mission
To make it easy and affordable for anyone in the creator economy to promote and share their products/services online.
Role
Who you are
- The ideal candidate is highly organized, adept at managing multiple priorities, and brings creativity to develop successful launch campaigns, ensuring satisfaction among brands, agencies, creators, and their fan base
- 5 years+ in a customer success role or related experience
- Experience in eCommerce is preferable (understanding of acquisition, conversion, retention); it is a complex ecosystem with many moving parts, and you need to communicate how they fit together
- Strong project management skillsExperience with a CRM system is required, Hubspot is preferable
- Strong business acumen and experience providing strategic advice to customers
- Exceptional ability to develop and maintain relationships with a wide range of personalities, levels, and role capacities
- Confidence, with accurate and clear communication skills
- Detail-oriented and analytical (ability to understand data/reporting)
- A clear passion for working in a customer-facing role within the Creator Economy
What the job involves
- As a Client Success Manager within the Client Success & Partnerships team at Amaze, you will work with both new and existing creators, brands, and agencies, cultivating long-term relationships and ensuring the successful delivery of our solutions
- With a focus on performance, you'll also be expected to consistently work towards and meet quarterly targets, demonstrating your commitment to achieving both personal and organizational goals
- Be the main relationship holder for day-to-day management of our clients and their storefronts (your assigned accounts)
- Build long-term relationships with your clients as their primary point of contact, deeply understanding their individual needs to earn trust and maximize potential
- You’ll have the opportunity to work with a wide range of exciting creators, brands and agencies
- Source and onboard new clients, manage the entire onboarding process for their first launch and ongoing
- Working collaboratively with Creative Services, Retail Sales, Marketing and Supply Ops teams to ensure a successful experience
- Forecast and track key account metrics (GMV, unit sales, etc.)
- Deliver weekly, monthly, and quarterly book of business status, GMV goals, and results
- Maintain superior service levels, operational excellence, and strategic insight
Salary benchmarks
Our take
Aimed at digital creators, Amaze Software creates no-code digital tools that help individuals and small companies market their products online. Matching powerful design and editing features with eCommerce tools, Amaze acts as an alternative to larger companies like Squarespace and Wix, and is focused specifically on online marketing rather than border websites.
Amaze has grown considerably since its founding in 2011, reflecting the growing demand for online marketing tools for smaller companies and freelancers. The company has also attracted considerable funding, and acquired web developer Spring in 2022, the powerful software of which has bolstered the company's own offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
45% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2022
$4.4m
LATE VC
Nov 2021
$7.1m
LATE VC
Total funding: $11.5m
Company benefits
- Company stock/option plan
- Flexible daily working hours
- Competitive HealthPlan
- Other benefits and perks
Company values
- Inspiration
- Respect
- Passion
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Aaron Day
(CEO, not Founder)Currently Non-Executive Director at WedFun. Previously Global Partnership Lead at Canva, as well as CEO at PCC (a Blackford Capital Company) and at Trend Offset Printing.
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