Senior Lead Solutions Engineer, Included Health
$120-203k
Salary dependent on location. Plus equity.
Digital healthcare provider
Be an early applicant
Digital healthcare provider
1001+ employees
Be an early applicant
$120-203k
Salary dependent on location. Plus equity.
1001+ employees
Company mission
To raise the standard of healthcare for everyone.
Role
Who you are
- 7+ years in a Solutions Engineering, Technical Account Management, or similar high-level technical role
- Expert Technical Foundation: Mastery of technical and programming fundamentals, including proficiency in agentic development and the ability to navigate complex data architectures
- Strategic Execution: Proven track record of managing multiple large-scale, high-complexity workstreams simultaneously through peak seasons
- Leadership Presence: Exceptional communication skills with the ability to articulate context succinctly to executive-level stakeholders and technical teams alike
- Analytical Judgement: Ability to navigate extreme ambiguity and make sound decisions on technology and stakeholder management under pressure
- Collaborative Mindset: A history of fostering a healthy team culture through "healthy debate," proactive knowledge sharing, and a "multiplier" effect on team productivity
- Education: B.S. in a technical field or equivalent professional experience
What the job involves
- As a Sr. Lead Solutions Engineer, you will act as a foundational pillar of our technical delivery team
- You will not only lead the implementation of our most complex strategic accounts but also turn that implementation knowledge into an agentic workflow
- You will mentor the broader team and grow them into builders of the agentic world
- You will drive major team projects, influence our technical roadmap, and navigate high-stakes ambiguity to ensure our largest customers have a world-class experience
- If you are a technical leader who thrives on solving systemic challenges and elevating the performance of your peers, we’d love to meet you
- Strategic Lead: Drive major team projects and OKRs, acting as a lead for complex customer launches that require high-level technical strategy and cross-functional alignment
- Complex Implementation: Own the full lifecycle of our largest, most complex strategic implementations, ensuring successful outcomes under minimal guidance
- Technical Advocacy: Act as the primary technical liaison and "go-to" person for leadership, high-value clients, and external vendors during high-stakes escalations
- Mentorship & Growth: Mentor and coach other Solutions Engineers through structured feedback, code/project reviews, sharing knowledge on agentic development and deep domain expertise
- Proactive Problem Solving: Anticipate potential technical hurdles and develop robust contingency plans; identify root causes of systemic issues and adopt innovative approaches to solve them
- Process Innovation: Actively influence the Solutions Engineering roadmap by identifying gaps in tools/processes and proposing high-velocity improvements
- Cross-Functional Leadership: Represent the SE function in cross-departmental initiatives with Product and Engineering to ensure long-term scalability of our services
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalized groups means they often avoid care at a rate that is around 3x greater than the broader US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. And it currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employees, their spouses, and children have free access to Included Health services
- Need time to recharge? Exempt employees enjoy flexible, unaccrued discretionary time off — take it when you need it
Company HQ
Financial District, San Francisco, CA
Leadership
Owen Tripp
(Co-Founder & CEO)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
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