Account Manager, Dropbox
EDU & Public Sector
$165.8-207.3k
OTE
$122.6-180.3k
BASE
Salary dependent on location + bonus
Smart workspace company
Job no longer available
Smart workspace company
1001+ employees
Job no longer available
$165.8-207.3k
OTE
$122.6-180.3k
BASE
Salary dependent on location + bonus
1001+ employees
Company mission
Dropbox's mission is to design a more enlightened way of working.
Role
Who you are
- 4+ years experience in a closing sales role (EDU/Public Sector experience preferred)
- Consultative selling experience in growing and retaining existing accounts
- Strong track record of meeting sales objectives such as quota and productivity requirements
- Customer Oriented, Problem-solving & analytical mindset
- Strong negotiation and prospecting skills
- Exceptional presentation, communication, and interpersonal skills
- Compelling communication and influencing skills, including managing stakeholders internally and externally
What the job involves
- The Account Manager role is responsible for the success of Dropbox’s existing customers by developing trusted relationships within EDU and public sector accounts, creating new opportunities via Dropbox’s portfolio of products, and driving revenue growth
- We are looking for collaborative and highly engaged Account Manager to drive revenue growth across a set of existing customers and own the customer relationship
- Sales Capability:
- Own, drive and manage the end-to-end customer relationship – ensuring customer retention, renewal and up-sell/cross sell of the entire DBX solution set
- Accurately maintain forecast of your territory and communicate any retention risk to internal resources in order to develop resolution strategies
- Ensure customer satisfaction and delight though alignment to leverage DBX solutions to solve/support customer business priorities
- Prospect heavily within your install base of accounts and create net new sales pipeline
- Business/Commercial/Account Management
- Establish multiple customer touch points by mapping and engaging key stakeholders across the customer organization
- Lead proactive deep discovery conversations to uncover new opportunities within existing accounts and ensure the Dropbox multi-product offering reaches the key stakeholders
- Partner with our Customer Success Managers and Technical Solutions Specialists to develop account plans and strategies to drive revenue growth and market share within these accounts
- Delight every Dropbox customer with each interaction and play a key role in developing the market reputation of Dropbox as we scale and evolve our products to meet business customers’ needs
- Product/Technical:
- Deliver impactful product demos, provide insightful technical answers, and recommend creative ways to get the most out of Dropbox Business
- Support and drive customer understanding of and appreciation for the Dropbox product roadmap
- Be the voice and champion of the customer to the product team and other cross functional organizations
- Become a strong technical product expert through training and deep utilization of Dropbox core products
- General:
- Make every potential Dropbox customer happy with every interaction, regardless of deal size or likelihood of close
- Develop a thorough understanding of Dropbox products and maintenance contracts
- Manage, track, and report sales activities and results using Salesforce
Our take
Dropbox started by helping people bring together their files in one central place. The contents of these folders are synchronised to Dropbox's servers along with other computers and devices where the user has installed Dropbox, keeping the same files up-to-date across all devices.
Nowadays, there are lots of competing companies in cloud storage, and some with better distribution (e.g. Google and Apple). This explains why Dropbox is making a big push to reinvent itself after a fairly disappointing run since its IPO in 2018. The new Dropbox turns folders into "Spaces", which are collaboration hubs for teams, complete with comment streams, artificial intelligence tools and integrations into services such as Slack.
The company continues to build out its offerings through acquisitions, such as that of Formswift, bolstering its end-to-end agreement workflow capabilities. Indeed, It's very clear that Dropbox is trying to make a big move from being just a storage company. This seems to be a necessary move given the competitive nature of the industry it is operating within.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2014
$350m
SERIES C
Oct 2011
$250m
SERIES B
Total funding: $607.4m
Company benefits
- Medical, dental, and vision coverage
- We offer a generous company contribution toward individual medical, dental, and vision insurance coverage, including contributions toward dependent premiums
- Keep sharing and collaborating with friends and family even when you’re not at work with free Dropbox space for your whole crew
- Take the vacation you’ve always dreamed of with up to four consecutive weeks of paid time off
- Celebrate common holidays without your paycheck taking the hit with 11 company paid holidays
- Each Dropboxer has access to 32 hours of paid volunteer time off each year that they can use to support the causes close to their hearts
- We regularly offer panels and seminars featuring the best minds in tech, talent, diversity, and beyond that any Dropboxer can attend from the comfort of their home
- No two Dropboxers are the same, and their benefits shouldn’t be either. Our Perks allowance empowers employees to customize their benefits in line with what really matters to them
- Start building a successful 401K retirement plan with our dollar for dollar contribution match, up to $1,500 per quarter to a maximum of $6,000 per calendar year
Company HQ
Mission Bay, San Francisco, CA
Leadership
Arash Ferdowsi
(Co-Founder)Studied Computer Science at MIT before founding Dropbox straight out of university
Drew Houston
(Co-Founder & CEO)Studied Computer Science at MIT before founding Dropbox straight out of university
Salary benchmarks
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