Operations Internship, Fixico
German Speaking
Digital care repair management platform
Open for applications
Digital care repair management platform
21-100 employees
Open for applications
21-100 employees
Company mission
To reshape the future of car repair by creating a smarter, better and digitally connected marketplace for everyone.
Role
Who you are
- You are currently in the final stages of your studies or have recently graduated in the areas of Business Administration, Hospitality, Management, Marketing or similar
- You are fluent in German, and you also have excellent proficiency in English
- You are customer-focused and have a proactive can-do attitude
- You are a skilled communicator who can easily establish and maintain good relationships with partners
- You are not afraid of conducting calls and approaching partners
- You are a natural problem solver with an attention to detail
What the job involves
- As a Business Operations Intern you will be joining our Operations team
- The team aims to provide the best possible support to our customers, partners and repair shops in our network
- Main activities surround building long lasting relationships with stakeholders and aid in solving any problems that might arise
- You will handle all incoming and outgoing communication with our B2B clients Dutch or German speaking, arrange the best deals with repair shops for our B2B clients and handle questions from clients and drivers via mail, chat or phone
- Next to that you are the one reaching out to clients to help them make a choice and book an appointment to repair their car damages
- Managing B2B accounts
- Optimizing all processes and volumes for the accounts
- Arrange the best and fastest quotes for our B2B clients
- Processing all B2B damages, including quality assurance and damage reports
- Onboarding new partnerships and educating your account on the best use of Fixico
- Being the point of contact for all operational communication with partners and their drivers regarding damage repairs
- Establishing and strengthening relationships with different partners, such as international leasing and rental companies
- Ensuring a smooth and timely repair experience for our clients
- Tracking and solving repair issues
Our take
Getting a car repaired after damage can often be a slow, frustrating and not to mention, unclear process. Drivers usually have to deal with multiple phone calls, wait days for quote, struggle to understand costs or timelines, and most importantly, be without their car. For insurers, managing repairs across many garages add even more complexity, making it harder to deliver a smooth and fast customer experience. As expectations rise for quicker, more transparent services, the traditional repair process just isn't cutting it anymore.
Fixico is working to simplify this by turning the repair journey into a fully digital experience. Its platform connects insurers, fleet owners, and repair shops in one place, allowing damage to be assessed, quoted, and managed online. Meaning customers can get quotes faster, communication more clearly, and better visibility on their repair progress.
Recently, Fixico has gained momentum through a major partnership with Ominimo in the Netherlands, where it will manage all vehicles repairs through its platform. This deal shows trust in Fixico's ability to deliver fast, high-quality service at scale. As it continues to partner with fast-growing insurers and expand across Europe, Fixico is gearing up to play a bigger role in modernising how car repairs are handled.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2019
$8.2m
SERIES A
Sep 2017
$5.9m
SEED
Total funding: $16.8m
Company benefits
- Competitive salary package
- Flexible office hours
- Lease bike plan
- Friday drinks & social events
- Fresh lunch and snacks
- 25 vacation days per year
- Central location in Amsterdam
- In-office gym
- Attractive pension plan
- Birthday off
Company HQ
De Weteringschans, Amsterdam, Netherlands
Leadership
Mark van Laar
(Co-Founder & COO)Prior to co-founding Fixico in 2014, Mark founded Shirtfitters.com and EcoAddicts.
Derk Roodhuyzen de Vries
(Co-Founder & CEO)Derk graduated from the University of Westminster with a BA in Business Administration and from Nyenrode Business University with a BA in New Business before earning an MSc in Business Administration from VU Amsterdam.
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