IT Support Specialist, Etsy
$63-81k
eCommerce platform for handcrafted goods
Job no longer available
eCommerce platform for handcrafted goods
1001+ employees
Job no longer available
$63-81k
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- Ability to step up as a mentor for the team as needed
- Confidence to create solutions for processes that can be improved, issues being experienced, and help predict future hurdles
- Desire to be a subject matter expert in one or more major tools used by the IT team
- Strong experience with Mac operating systems and tools similar to Jamf Pro and JumpCloud/Okta
- Experience in using service desk tools for handling helpdesk tickets
- Familiarity with working with identity providers in an enterprise environment
- Superb communication skills in person, via email/tickets, and Slack
- The understanding of the importance of workflow efficiency and believe in continuous improvement for yourself and your team
- A creative, curious, and eager-to-learn mentality
- Eagerness to create documentation (have fun throwing in a music pun!) and share knowledge with others
- Passion about your customer's experience
What the job involves
- Be a vital part of the onboarding and off-boarding for employee hardware and account access
- Troubleshoot hardware and software while delivering top-notch support to employees
- Share responsibility for the operations and support for a variety of business applications including JumpCloud/Okta, Jamf Pro, Atlassian products, G Suite, and Slack
- Support in office tech needs such as Google Meet AV hardware, computer support, and wifi triaging
- Help strengthen the team with collaboration, processes, and workflows
- Document procedures, policies, technical instructions, and other documentation needs
- Find opportunities for reducing toil and avoiding technical debt to reduce support and operations load on the team
- Work in an agile environment, participating in sprint planning, delivering work, and contributing to a retrospective
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. A hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers created significant discontent amongst sellers. Despite this, Etsy continues to connect artists and consumers, attracting shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company HQ
Downtown Brooklyn, NY
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
Salary benchmarks
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