IT Help Desk Technician, Wisedocs
+ Stock options
More information about location
AI processing for medical documents
Job no longer available
AI processing for medical documents
101-200 employees
Job no longer available
+ Stock options
More information about location
101-200 employees
Company mission
To transform how organizations process medical records and complex claim-related documentation.
Role
Who you are
- We are looking for someone who has a strong technical background and excellent communication skills, as you will be interacting with employees of various technical abilities
- Bachelor's degree in Information Technology or related field
- Proven experience working in a similar role, providing IT support and troubleshooting
- Strong knowledge of hardware, software, and network troubleshooting techniques (Fortinet Firewall, Switches, Access Points and Fortigate VPN)
- Familiarity with operating systems, including Windows, macOS, Linux
- Proficiency in Microsoft Office 365 applications, Sharepoint, Intune
- Understanding of best practices with ITIL service desk (Freshservice)
- Strong understanding of best practices with cybersecurity, EDR, WAF and password management
- Ability to multitask and prioritize tasks effectively
- A robust problem-solving mindset; comfortable navigating frequently changing work items and scopes, and capable of managing multiple tasks efficiently
What the job involves
- As a Technical Support Specialist at Wisedocs AI, you will play a crucial role in providing technical support and assistance to our internal employees
- You will be responsible for troubleshooting and resolving problems related to hardware, software, and network issues
- Additionally, you will be involved in setting up and configuring computer systems, installing and upgrading software, and assisting with data backup and recovery
- Provide technical support and assistance to internal employees, troubleshooting and resolving hardware, software, and network issues
- Set up and configure computer systems for new employees, ensuring all necessary software and applications are installed
- Assist with off-boarding and decommissioning of software and hardware
- Install, upgrade, and maintain software and applications on employee workstations
- Assist with data backup and recovery, ensuring regular backups are performed and data can be easily restored if necessary
- Collaborate with other IT team members to resolve complex technical problems and implement system upgrades or improvements
- Maintain documentation of IT processes, including troubleshooting guides and user instructions
- Conduct training sessions for employees on IT tools and applications
- Provide the IT Manager support with ongoing projects
Our take
Wisedocs was born out of frustration with one of the healthcare administration's most cumbersome tasks: medical record management. Its automated processing software tackles this head-on, aiming to contribute to better overall healthcare by freeing up valuable manpower and time currently spent on paperwork.
Wisedocs has successfully developed an AI-powered solution that demonstrably outperforms traditional methods of handling unstructured medical documents. Hence, the company streamlines the process of clinician notes, medical briefs, records, assessments, and discharge summaries.
Backed by prominent investors, Wisedocs successfully launched in the US in 2022, followed by the opening of a new American headquarters to support its growing US customer base. This was followed by further funding in 2024. It believes its product can significantly reshape the American healthcare and insurance landscape, where streamlining paperwork and unlocking critical data are major concerns.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Aug 2024
$3.3m
EARLY VC
Jan 2024
$9.2m
SERIES A
Total funding: $19.3m
Company benefits
- Healthcare: We offer a comprehensive benefits package that includes health, dental, and vision coverage, designed to support your overall well-being.
- Vacation: Take time off to travel, recharge, or focus on what matters most to you. We offer generous paid vacation so you can explore the world, pursue personal goals, or simply enjoy well-earned downtime.
- Flexible work: We embrace a hybrid work approach, offering employees the flexibility to divide their time between a remote location and our vibrant downtown Toronto office. For our US workforce, we operate with a remote first model.
- Stock Options: Our foundational belief is that we all win together, and always will. We offer competitive stock options so as you grow with us, your share value in Wisedocs grows alongside you.
- Learning and development: We invest in your future. To help you develop your career, we offer a learning fund to all employees, as well as many Wisedocs-sponsored development opportunities.
- Team events: We love bringing the team together—whether it's for a celebration, team-building, or just fun. Every year this includes company-wide onsites and our annual holiday party. Every event is planned and sponsored by Wisedocs.
Company HQ
Wellington Place, Toronto, ON
Leadership
Connor Atchison
(Founder & CEO)Connor previously served in the Canadian Armed Forces Infantry before moving into Healthcare Administration within the Armed Forces. He then founded Bear Health Technologies where he served as CEO until founding Wisedocs in 2021.
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