Senior Customer Success Manager, Greenfly
Sports
More information about location
Cloud-based digital media management platform
Job no longer available
Cloud-based digital media management platform
21-100 employees
Job no longer available
More information about location
21-100 employees
Company mission
To provide real-time access to short-form digital media for staff, partners, athletes, and talent.
Role
Who you are
- Proven results in meeting customer retention and expansion goals
- Excellent presentation skills - verbal and written – when communicating to a range of stakeholders including executive teams
- A proactive approach to building customer relationships and navigating complex business structures
- 8+ years of overall account management, customer success or Saas B2B experience
- Experience working at or directly with sports and/or entertainment & media organizations
- Clear understanding of the social media landscape and current trends
- Exceptional written and verbal communication skills
- Proven ability to succeed in a fast-paced, startup environment
- Problem solver with strong project management skills
- Ability to ramp quickly
- Experience with Salesforce.com or a customer management tool such as Catalyst
- Experience working in a startup environment
- Travel up to 20% of the time required
What the job involves
- Establish and build relationships at all levels of Greenfly’s customers
- Drive renewals and grow Greenfly’s business within existing customers, working across business units/organizations at our customers
- Understand the Greenfly platform and app to ensure customers are leveraging the functionality to its fullest
- Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint
- Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion
- Create custom on-boarding plans for customers’ advocates (or end users)
- Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives
- Support on certain strategic accounts, co-owning both customer-facing and internal execution and communication
- Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs
- Work proactively to eliminate risk for churn, escalating customer issues as needed
- Deliver reports and presentations to showcase value, opportunities for improvement and growth, and overall trends
- Build out best practices and processes related to your customers and your market
Our take
Modern marketing thrives on digital media such as 'shorts', videos and image reels, and maintaining high volumes of such content for social media presence can be challenging. Digital media managers must share content with colleagues, clients, and ultimately social media platforms, and when paired with user-generated content from customers, this can quickly become too time-consuming to handle.
Greenfly provides a cloud-based digital media management platform for social media marketing teams, allowing businesses to manage large volumes of digital media within an automation-driven platform. The platform is collaboration-focused, allowing for the bi-directional sharing of digital media for marketing teams, clients, and audiences.
Whilst there are many other digital media platforms that the company must compete with, Greenfly stands out with its unique approach to collaboration, holding a strong focus on facilitating user-generated content sharing. It is also adopting the latest technologies to stay ahead of the competition, for instance incorporating Blinkfire's AI social media analytics into its product. Going forward off the back of VC funding in 2024, it is well poised to capture a greater market share of companies looking to manage their social media and content strategies.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Apr 2024
$14m
LATE VC
Aug 2021
$8.4m
LATE VC
Total funding: $43.3m
Company benefits
- Stock options: you'll be a co-owner of the company
- Health benefits: comprehensive coverage (medical, dental, vision)
- Flexible time-off and leave policies
- Latest generation Apple MacBook Pro with necessary peripherals to equip your home office
- Our Santa Monica HQ is at the center of the LA tech community
- Support fully remote teams but the role must be based in the United States
Company HQ
Santa Monica, CA
Leadership
Daniel Kirschner
(Co-Founder, President & CEO)Experience as Senior Advisor on Internet Policy and Associate General Counsel for the Federal Communications Commission. Senior Vice President of Corporate Affairs & Counsel for Activision Blizzard from 2012 to 2014.
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