Customer Experience Associate, WorkMotion
Bespoke software for global HR solutions
Job no longer available
Bespoke software for global HR solutions
201-500 employees
Job no longer available
201-500 employees
Company mission
To create opportunities for anyone to work from anywhere.
Role
Who you are
- Fluency in English- written and spoken
- 3 - 5 years experience in a client facing role in a remote setting
- A customer-centric approach to resolving issues
- Effective collaborator, able to support other team members
- Ability to monitor the progress of your requests and anticipate roadblocks
- Show resilience in times of pressure. Startup experience is a plus
- A quiet environment for making calls, and a reliable internet connection
What the job involves
- Critically analyze and respond to queries from our customers and their employees
- Proactively track requests and ensure they are 100% resolved - own your work from A to Z
- Ensure customer satisfaction through outstanding customer service
- Assist in improving our internal processes and knowledge system
- Advocate for our customers internally
Our take
The travel restrictions of the COVID-19 pandemic resulted in many workers being forced to work from home, and this led to many people realising that they could work remotely from anywhere in the world. This not only presents benefits for employees but also employers who have a larger pool of international prospective staff to choose from, but this comes with difficult HR management challenges.
WorkMotion develops bespoke SaaS platforms for the management of international hiring, onboarding, human resource management, and compliance across over 160 countries. This prevents businesses from having to set up foreign offices and workforces to handle international HR challenges, making global expansion more affordable and less time-consuming.
The challenges of managing international HR compliance have been brought to light due to the COVID-19 pandemic, and naturally, this means that WorkMotion faces competition from other companies tackling the same problems. However, the company currently stands out due to its bespoke handling of each client scenario, realizing that no single set of tools is sufficient for every company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2022
$40m
SERIES B
Aug 2021
$23.1m
SERIES A
Total funding: $65.7m
Company benefits
- Flexible working: Make your own schedule and plan your work around your personal life. There are no in and out times.
- Learning & development allowance: Hone your skills and join courses and workshops by availing our L&D allowance.
- Asynchronous communication: Organise your own schedule. We celebrate results, not hours spent working.
- Work from anywhere: Work from home, a coffee shop, a beach or the mountains. Plan a workation in the country of your dreams.
- Gym membership: Get access to subsidised gym membership or sports club subscriptions.
Company HQ
Prenzlauer Berg, Berlin, Germany
Leadership
Felix Steffens
(Co-Founder & CEO)Experienced as Managment Consultant for The Boston Consulting Group between 2016 and 2019. Co-founded Workmotion in 2020.
Karim Zaghloul
(Co-Founder & CPO)Experienced as Chief Product Officer for Flightright between 2017 and 2020. Co-founded Workmotion as CPO in 2020.
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