Bilingual Healthcare Inside Sales Specialist, Vesta Healthcare
Russian and English Speaking
24/7 telehealth support for caregivers & recipients
Job no longer available
24/7 telehealth support for caregivers & recipients
201-500 employees
Job no longer available
201-500 employees
Company mission
Vesta's mission is to ensure that people can stay in the comfort of their homes for as long as possible.
Role
Who you are
- Fluency in speaking and writing English and Russian (required)
- 2-3 years of Inside Sales, call center, sales/Business Development, telephonic outreach, recruiting, or other similar experience (required)
- 1-3 years experience working in customer service (preferred)
- A Bachelor's degree or equivalent work experience
- The ability to understand and articulate the benefits of our program
- The ability to exercise judgement independently and voice noticeable issues or trends
- Strong verbal and written communication skills; is able to communicate professionally with patients and customers
- Strong problem solving skills; able to identify problems and escalate when appropriate
- Excellent organizational skills and ability to multitask
- Passion about healthcare and affecting change in the current healthcare environment
- A strong proficiency in computer software navigation
- Ability to perform duties as assigned or requested
- Comfort in a dynamic and always evolving startup environment
What the job involves
- Serve as an internal expert on the member and caregiver onboarding experience, owning program outreach, education, and remote onboarding from start to finish
- Manage a call list to effectively educate target members and their care teams on the benefits of the Vesta Healthcare program
- Coordinate with members, caregivers, and family to ensure program consent and acceptance
- Collaborate with the Vesta Healthcare Clinical Team in scheduling of virtual visits to onboard new members and their caregivers to the program
- Partner with Program Engagement Coordinators and Operations Assistants in successfully transitioning newly onboarded members to the ongoing program experience
- Distill and share learnings from outreach and onboarding conversations with Client Success, Business Operations, and Product teams to facilitate continuous improvement on both program positioning and mobile/tablet application adoption
- Successfully manage responsibilities with consistent performance on call volume, acceptance, and conversion, targets
- Track all activities through compliance with engagement milestones
- Function within the timeframes of a fast-paced startup in the healthcare environment
- Performs other duties as required or assigned
Our take
Each patient that requires care will have different needs, including types of services and technology, in order to receive person-centered and effective care. At-home care services provide a more personal solution to care homes, but services often remain uniform. Vesta Healthcare is trying to change this with its custom technology.
It provides care tech that enables 24/7 telehealth support and real-time insights through wearable tech, ensuring that care experiences reflect the patient's day-to-day needs. It has been shown that 88% of urgent alerts can be managed and resolved in the home, in partnership with caregivers. This can result in an over 30% reduction in emergency room visits and hospital admission rates.
The company has raised over $180 million, including funding from Oak HC/FT, Deerfield, and Nationwide. The startup initially focused on providing its services in New York but aims to expand to additional states in the US.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2024
$30m
SERIES C
Mar 2024
$51.9m
LATE VC
Total funding: $186.9m
Company benefits
- Work from home opportunities
- Health, dental, and vision insurance
- Paid vacation, ~10 days paid holidays and sick/personal days
- One-off home office reimbursement + monthly reimbursement for internet or other expenses
- Monthly fitness reimbursement
- Basic life, AD&D, and disability insurance
- Voluntary benefits such as pet, home and auto, legal insurance
- Pre-tax Flex Spending/Dependent Care/Transit accounts
- 401k
- Partial ownership of Vesta Healthcare via stock options
Company HQ
Flatiron District, New York, NY
Leadership
Randall Klein
(CEO)Previous President at Complex Care Solutions and Senior Vice President of Partner Development at Remedy Partners. Current Member of YPO NY Liberty.
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