CRM Manager, DICE
$80-90k
More information about location
3 days a week in office (New York)
Event discovery and ticketing platform
Job no longer available
Event discovery and ticketing platform
201-500 employees
Job no longer available
$80-90k
More information about location
3 days a week in office (New York)
201-500 employees
Company mission
DICE is on a mission to get people out more. We bring incredible live shows and streams to fans around the world.
Role
Who you are
- Passionate, humble and talented
- A fan of music and culture
- Actively responsible
- Analytical and detail-obsessed
- A self-starter with a can-do, will-do attitude
- Someone who takes the lead and brings ideas forward
- Proactive and eager to take part in innovative projects and work cross-functionally
- Able to translate insights from a complex analysis for technical and non-technical audiences
- Proven experience in customer acquisition, re-engagement and retention strategies
- A background in B2B CRM in entertainment or similar industries is a plus
- Experience with an ESP, and segmenting the customer database. Previous experience with Braze is a plus
- Strong analytical skills: experience in working with large data to extrapolate key findings and insights
- Knowledge of Looker or other data visualization tool
- Excellent communication and presentation skills
- Excellent organizational skills and the ability to prioritize competing demands
- Ability to build and maintain stakeholder relationships
What the job involves
- Providing guidance and input on CRM deliverables to be included in all contractual agreements pertaining to Artist Development and Brand Partnerships
- Outlining all CRM contributions for each partnership including reach, frequency and associated costs
- Designing and implementing end-to-end CRM campaign plans for each artist/brand, collaborating with them throughout the partnership lifecycle
- Working cross-functionally to leverage insights and develop appropriate segmentation to maximize reach and engagement
- Designing the campaign A/B testing strategy to grow artists’ audiences and engagement on DICE, and automate successful tests
- Developing CRM reporting framework for both verticals (AD/BP)
- Measuring and reporting on the performance of all campaigns
Application process
- Our process usually involves a quick chat on the phone, a portfolio review and/ or task and a couple of interviews where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way
Our take
For a long time, the live music industry has been dominated by long-standing ticketing sites. However, consumer frustration with these sites has grown considerably in recent years. DICE solves this problem by offering a sleek and usable alternative to sites like Ticketmaster.
DICE was founded by a former consultant and record label founder, which has helped shape the company considerably. DICE’s main strength is its app, which balances engagement, discovery and ease-of-use. Compared to sites and apps such as Ticketmaster, DICE offers greater depth. This has helped the company to reach a valuation of around $400 million following an impressive raise in 2021. This is testament to DICE’s growing ubiquity.
Since raising $122 million in funding in 2021, DICE has set about expanding its operations, with an especial focus on the lucrative US & German market. So far, this expansion has fared well and, with the live music and entertainment industry experiencing a considerable upturn, DICE’s success is likely to continue.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Aug 2023
$65m
LATE VC
Sep 2021
$122m
SERIES C
Total funding: $197.2m
Company benefits
- Unlimited holiday
- Private healthcare
- Generous parental leave
- Mental health support
- Workcations
- Monthly DICE credit
- Summer hours
- Growth & development
Company HQ
London, UK
Leadership
Phil Hutcheon
(CEO)Previously founded Deadly People, a record label. Started career in consulting at Mercer
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