Technical Field Solutions Engineer, Evolv Technology
International
£70-80k
Offers target bonus and equity
More information about location
Advanced weapons detection solutions
Be an early applicant
Advanced weapons detection solutions
201-500 employees
Be an early applicant
£70-80k
Offers target bonus and equity
More information about location
201-500 employees
Company mission
To transform security to create a safer world to live, work, learn, and play.
Role
Who you are
- We are looking for a Technical Field Solutions Engineer to join our team
What the job involves
- Are you someone who likes to always be on the go?
- Do you love technology and understanding how it works?
- How about using these passions to create dynamic solutions for customers?
- Evolv’s EMEA team is looking for a driven and energetic Technical solutions engineer to help us develop, pilot, and launch our products in variety of vertical markets, including stadiums, arenas, and tourism locations
- Evolv is a mission-driven company, and we are looking for someone who shares our passion for making a real difference in society – saving lives and increasing the quality of life wherever people gather
- As a key interface between customers and Evolv’s sales team, each solutions engineer plays a critical role in ensuring that our customers understand our products and that we understand our customers whilst providing effective solutions that minimize downtime and ensure optimal performance
- As a Technical Field Solutions Engineer, you will serve as an expert in all aspects of our current and emerging products, ensuring a seamless customer rollout of our life-saving products
- You will be responsible for leading actions from pre-sale to deployment, supporting launch activities, providing expertise in product applications, defining customer solutions, gathering feedback, and providing maintenance, upgrades, and repairs to existing field units
- You will work with the rest of the international Evolv team and Partners to support pilots, trials, trade shows and events, and installations, collecting data and providing critical feedback to our engineering and product managers
- Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing?
- In the first 30 days, you will:
- Begin Evolv Express technical training on the products you will be working with and the tools, equipment, and software you will use in the field
- Begin to support and help close top-tier opportunities in EMEA
- Attend orientation sessions to learn about the company's values, policies, and culture and meet their team members and colleagues
- Shadow a more experienced field service engineer to observe their work, learn from their expertise, and familiarize themselves with the typical tasks and challenges of the job
- Begin building relationships with customers, assess their needs, and answer any questions or concerns they may have
- Start performing basic field service tasks, such as installing, maintaining, and repairing equipment and documenting their work in service reports or other forms
- Attend team meetings to discuss ongoing projects, share best practices, and receive feedback and guidance from their manager or supervisor
- Learn about the company's internal processes and systems, such as inventory management, invoicing, and scheduling, and how to use them effectively
- Within 3 months, you will:
- Be taking the initiative in group and independent situations to ensure Evolv, you, and your customer are set up for success
- Be developing strong interpersonal relationships with teammates, sales executives, customer success managers, and other members of Evolv’s revenue organization
- Have a strong understanding of the technical requirements of Evolv products
- Build a good rapport with our clients and create a lasting impression
- Independently resolve 2-5 break fixes
- Be excited about taking on more responsibility as you progress in your role
- Complete all required administrative tasks such as expenses, work orders, and RMAs
- Have a strong understanding of the regional sales team’s top-tier pipeline and strategy and have outlined a plan on how to support quota for that quarter
- Have the understanding and confidence to lead proof of concept, demo or pilot for opportunities in various verticals
- Have conducted site surveys and developed a concept of operations plans
- By the end of the first year, you will:
- Demonstrate a thorough understanding of the Express system and software
- Lead 2-4 special event support activities at strategic locations such as sports stadiums and large venues
- Independently perform repairs on the Express and Expedite units
- Provide Operational Training to customer security teams and operational staff
- Assist in on-the-job training of new third-party service providers
- Have led proofs of concept, demos and pilots in most or even all major verticals
- The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
- Service and Support:
- Timely completion of all assigned work orders
- Shipping defective parts for RMA weekly
- Effectively troubleshooting and resolving hardware and software issues in the field, utilizing wiring diagrams and schematics
- Conducting hardware testing and replacement as needed
- Performing and assigning scheduled software maintenance and upgrades
- Training customer employees and security staff to a high level of satisfaction
- Developing expertise in conveying Evolv’s technology and processes
- Supporting Channel Partners in repairs and installations
- Collaborating with customers, operations, engineering, and management as an independent contributor and team player
- Technical Sales Support:
- Support regional teams quarterly sales quotas, conduct Proof of Concepts (POCs), demos, and pilots as required, and ensure all assigned opportunities in SFDC that go from Solution & Proposal Phase to Negotiation Phase have required TSS Inputs
- Solution Development:
- Conduct site surveys, prepare Concept of Operations (ConOps) Development for mid-range system deployments
- Create and submit proposals
- Technical Expertise:
- Graduate from technical training within 45 days of start and be able to successfully troubleshoot 75% of technical issues within 3 months, be able to answer questions on system capabilities and limitations, speak to and answer questions on integrations capabilities
- Gain operational knowledge of Key vertical customers within EMEA such as Sports, Entertainment and Tourism venues
- Lead strategic deployments of Express to include coordinating logistics, requesting personnel, creating clear timelines and tasks, and communicating with customer
- What is the leadership like for this role? What is the structure and culture of the team?
- You will be joining a small team within EMEA consisting of the Senior Director International Sales, EMEA Account Executive, Technical Field Solutions Engineer, and International Legal Director
- In addition to the EMEA Team, you will form part of the international team of Technical Sales and Solutions engineers and Field Service Engineers
- This role reports to Senior Director International Sales with cross-functional leadership from the Director of Technical Sales and Solutions and the Director of Service and Support
- The location of this role is based in the United Kingdom
Application process
- During the hiring process, your recruiter will share:
- The specific salary range for your preferred location
- A general overview of our benefits and equity offerings
- Insights into how compensation decisions are made, including factors that influence starting pay
Our take
Security screening systems are essential within venues such as concert halls, schools, and workplaces, but there are several problems with existing solutions. For example, lengthy queues and physically intimidating security checkpoints can taint visitor experiences, as well as cause congestion due to their inefficiencies.
Evolv Technology develops AI-driven screening systems, aiming to remove the tension, intimidation, and friction associated with security screening. It does this with a smart touchless screening sensor for weapon detection called Evolve Edge, in addition to an all-in-one venue security analytics platform called Evolv Express.
Whilst the company does face competition from similar security solutions at high-risk locations such as airports, its ability to serve a wide range of venues helps it stand out. With more than 1,200 customers worldwide and a platform combining proprietary hardware, visitor data, and AI-driven software delivered through long-term subscriptions, Evolv has built strong recurring revenue and durable customer relationships. Continued customer additions and expanded deployments helped drive a 40% increase in annual revenue in 2025, showing just how much the company is growing in the emerging market for AI-based weapons screening.
Freddie
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2020
$30m
SERIES C
Oct 2019
$24m
SERIES C
Total funding: $106.4m
Company benefits
- $150 Quarterly Perks Stipend: All employees receive a quarterly stipend to help cover the cost of the perks that are most meaningful to them.
- Unlimited PTO: Evolv encourages employees to maintain a healthy work-life balance with our unlimited paid time off policy.
- 401k Match: Secure your future with our generous 401k matching program.
- Equity: At Evolv, every employee is a shareholder and can share in our collective success.
- Calm Subscription: Access Calm’s premium wellness and meditation resources to support your mental health.
- Flexible Working: Enjoy the flexibility to work in a way that suits your lifestyle and commitments.
- Tuition Reimbursement: Pursue further education and professional development with our tuition reimbursement program.
Company HQ
Waltham, MA
Leadership
Anil Chitkara
(Co-Founder & CGO)Prior to co-founding Evolv Technology in 2013, Anil was an Executive-in-Residence at General Catalyst. He was also a Senior VP of Market Development at Oco and a VP at PTC.
John Kedzierski
(CEO, President & Director)Prior to joining Evolv Technology in 2024, John spent nearly 16 years at Motorola Solutions in various roles, including Senior VP of Global Enterprise Sales.
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