Director of Solutions Engineering, GB Group
More information about location
Identity verification and fraud prevention solutions
Open for applications
Identity verification and fraud prevention solutions
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people.
Role
Who you are
- Ideal candidates bring a proven track record of leading high-performing presales teams, influencing executive stakeholders, and delivering results in a fast-paced, growth-oriented SaaS or technology environment
- Proven success leading, coaching, and developing high-performing Presales or Solutions Engineering teams in a growth-oriented technology organization
- A leadership style rooted in coaching and mentorship, with a passion for helping individuals grow, succeed, and advance their careers
- Deep expertise in presales methodologies, frameworks, and best practices, with a track record of scaling processes that improve team performance and business outcomes
- Hands-on experience leveraging AI tools to increase productivity, enhance customer engagement, and drive more effective technical evaluations
- Ability to serve as a strategic advisor to both customers and internal stakeholders, influencing decisions at all levels of the organization
- Strong executive presence with exceptional communication and presentation skills, capable of translating complex technical concepts into compelling business value
- A proactive, ownership-driven mindset with a demonstrated ability to lead initiatives, solve problems, and deliver results in fast-paced environments
- Strong ability to bridge the gap between customer challenges, business objectives, and technical solutions
- Experience in identity verification, fraud prevention, risk, data intelligence, cybersecurity, fintech, or adjacent technology markets is preferred but not required
- Proven ability to recruit, develop, and retain top technical talent while building engaged, high-performing teams
What the job involves
- At GBG, our Customer Engineering organization sits at the intersection of technology, customer value, and commercial growth
- As we continue to accelerate our North American expansion, we are building a world-class Solutions Engineering function that plays a critical role in helping organizations solve complex identity verification, fraud prevention, and data intelligence challenges
- The North American Solutions Engineering team is a high-performing group of technical consultants, trusted advisors, and problem-solvers who partner closely with Sales, Product, and Customer Success to drive customer outcomes and revenue growth
- This team is instrumental in positioning GBG as a strategic partner to some of the region's most innovative organizations
- We are operating with the pace and ambition of a growth company, with North America serving as a key contributor to GBG's long-term vision of becoming a £1B revenue business
- The team has established a strong foundation of success—consistently delivering market-leading proof-of-concept outcomes, accelerating customer time-to-value, and transforming the way we demonstrate and communicate the value of our solutions
- Most importantly, we have built a culture grounded in accountability, collaboration, intellectual curiosity, and continuous improvement
- Team members celebrate collective success, support one another through challenges, and are deeply committed to customer impact
- As Director of Solutions Engineering, you will lead, mentor, and scale a team of Solutions Engineers across North America, driving technical excellence throughout the customer buying journey
- Partnering closely with Sales leadership, you will develop winning presales strategies, guide complex enterprise opportunities, and ensure customers clearly understand the business value of GBG's solutions
- This is a hands-on leadership role requiring both strategic vision and active customer engagement
- You will coach and develop top technical talent, drive presales best practices, and help shape the future of the function through the adoption of AI-enabled tools and processes
- Lead, mentor, and develop a high-performing team of Solutions Engineers, fostering a culture of technical excellence, accountability, and continuous growth
- Drive the technical sales strategy across North America, guiding discovery, solution design, demonstrations, and customer evaluations
- Partner closely with Sales leadership to align presales activities with revenue objectives and accelerate business growth
- Establish and scale best-in-class presales methodologies, processes, and tools to improve consistency, efficiency, and customer outcomes
- Act as a trusted advisor and executive sponsor on strategic enterprise opportunities, helping customers solve complex identity, fraud, and data challenges
- Champion the adoption of AI-enabled practices and technologies to enhance team productivity, customer engagement, and technical differentiation
- Collaborate cross-functionally with Product and Engineering teams to translate customer and market insights into future product innovation
- Leverage data and performance metrics to optimize technical win rates, evaluation success, deal velocity, and overall business impact
- Attract, hire, and retain top Solutions Engineering talent while building a scalable organization capable of supporting continued growth
- Serve as a key member of the Customer Engineering leadership team, helping shape the vision, strategy, and future direction of the function
Our take
Founded in 1989 as a mailing system in Cheshire, GB Group became an information management company before several acquisitions and name changes led it full circle back to operations under GB Group - or GBG. Now valued at $706M, the company created an international identity verification service that is its current leading product.
With 21 countries under its wing and companies such as IBM and HSBC using its services, GBG simplifies employee onboarding, cyber security, and personal data protection with a friction-free digital platform.
With international revenues steadily growing, GBG managed to navigate the market from acquired startup to company-acquiring global leader. However, the rocky economic climate in the UK has led to GBG's purchase by US private equity firm GTCR in September 2022, a growing trend among foreign companies in the UK tech industry. Since then, however, GBG has gone on to win contracts with award-winning companies like Shoplazza, indicating that it has retained its momentum post-acquisition and is ready to continue upwards.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Leadership
Dev Dhiman
(CEO)Dev has been with GBG since 2020, initially joining as a Managing Director of Asia Pacific before becoming CEO in 2024. They previously spent 12 years at Experian in various Directorial roles and 3 years at Deloitte UK as a Senior Associate and Assistant Manager.
David Ward
(CFO)Prior to joining GBG in 2021, David spent over 10 years at AVEVA as Head of Finance, CFO and Finance Director & Company Secretary. He was also an Senior Assurance Manager for over 13 years at EY.
James Gothard
(COO)James joined GBG in 2025 as the Chief Strategy Officer, he moved into the role of Chief Operating Officer in 2026. Prior to GBG, he spent 20 years at Experian in various roles, including GM of Credit Services & Strategy, South East Asia.
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