Implementation Manager, Eltropy
More information about location
Unified conversation platform for credit unions & community banks
Job no longer available
Unified conversation platform for credit unions & community banks
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
Top create a world where millions of people can access the best financial products & services, anytime, anywhere.
Role
Who you are
- Bachelor of Science 4-year degree or related degree
- Minimum 5 years’ experience in customer facing roles in software project management
- Strong communicator with ability to effectively interact with all customer levels and internal technical and product teams
- Working knowledge of technical requirements with customers and developers; can facilitate discovery sessions and research answers
- Quick learner in fast-paced, technical environment
- Project management experience with ability to work independently and in high performing team environment
- Demonstrated initiative and ability to make things happen for the customer
- Detail oriented with strong organizational, prioritization, and decision-making skills
- Strong analytical skills and ability to identify gaps and questions that help the customer clarify their needs
- Familiar with modern IT environments such as: standard networking, cloud computing, APIs and integration methods, iOS and Android apps, browser extensions, webviews
What the job involves
- Proactively communicate with new customers and ensure they successfully implement the company’s solutions
- Prepare for and lead customer kick-off calls attended by customer representatives and manage the implementation process
- Manage weekly project status calls and follow-up on action items to maintain project velocity, track progress, and ensure critical deliverables are on time
- Conduct user trainings (on-site and via teleconference) and answer questions about how product works
- Install and configure customer SaaS-based systems and ensure systems are working properly
- Identify issues and risks; drive internal resources and customer teams to resolve issues and achieve go-live dates
- Ensure a successful coordination with account executives, customer success managers and technical support teams during implementation and through the Go-live process
- Capture customer’s detailed technical requirements for new feature enhancements and convert into detailed user stories for software development teams
- Discuss customer’s integration needs and assess integration options
- Define integration requirements, gather API documentation, and prepare the software development teams to successfully complete integrations with customer’s IT system
- Act as the on-going point of contact with customer for any testing or development work, holding regular status calls and maintaining proactive communication
- Research, recommend, and implement tools that enable the organization to scale
- Gather feedback from clients on the software performance and on-boarding processes
- Continuously look for ways to improve the customer experience
- Identify and document best practices and share with team members and customers
- Travel expected: from 10% to 20%
Our take
Eltropy is on a mission to lead financial institutions (FIs) into the digital revolution with its communications platform, enabling FIs to engage with customers securely and in full compliance. Already trusted by over 650 credit unions and community banks - including First Alliance and FiCare -the company is making waves in the sector.
As the demand for secure customer interactions continues to rise, Eltropy has seen a surge in adoption of its solutions. A strategic investment from K1 in 2021 fuled the company's ability to scale operations and enhance its digital communications platform, positioning it to meet the growing demand.
And in 2023, it expanded its footprint further, partnering with banks like TruWest to roll oput advanced video banking solutions, including the fraud-busting 'video verify'. Additionally, a collaboration with the automated origination platform, Origence, is improving communication across the credit industry, helping institutions stay ahead in an increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Generous time off: Recharge and reconnect with generous paid company holidays
- Work-life balance: Open communication, support, and resources for maintaining balance
- Own your success: Be a part of Eltropy's growth story with generous ESOPs
- Family matters: Put your family first with paid parental leaves & team support
- Perks you'll love: Reimbursements, office lunch, & beautiful new office spaces
Company HQ
Santa Clara, CA
Leadership
Ashish Garg
(Co-Founder & CEO)Previously co-founded Oodio.net, acting as a Board Member. Experience as CEO for BITS Pilani Alumni Association.
Chandra Bhople
(Co-Founder & CTO)Previously co-founded and acted as Director for Business & Engineering Schools.
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