Senior People Operations Generalist, Front
$115.3-134.9k
Offers equity
More information about location
3 days a week in office
Shared customer communication hub
Open for applications
Shared customer communication hub
201-500 employees
Open for applications
$115.3-134.9k
Offers equity
More information about location
3 days a week in office
201-500 employees
Company mission
To make work happier by powering better relationships at scale.
Role
Who you are
- This is a hands-on role for someone who thrives on operational excellence, values people-first experiences, and enjoys collaborating across teams to make things work better
- 4–6+ years of experience in People Operations or as an HR Generalist, ideally in a fast-paced Global SaaS or scaling tech company
- Demonstrated expertise in US benefits and state-specific leave laws (e.g., CA, NY, CO). Must have hands-on experience managing open enrollment and complex LOA cases
- Proven experience managing compliance filings, including EEOC, 5500s, and various state reports
- A track record of personally leading and delivering projects with autonomy. You can provide specific examples of process improvements, system implementations, or program rollouts you owned from start to finish
- Strong HR tech-stack proficiency. Experience as an admin for an HRIS (BambooHR, Workday, etc.) is required. Familiarity with Lattice (performance/engagement) and Sparrow (leave management) is a significant plus
- Excellent stakeholder management skills and the ability to build trust with everyone from new hires to executives
- A "roll-up-your-sleeves" mindset, comfortable with both high-level strategy and hands-on execution
What the job involves
- We’re looking for a Senior People Operations Generalist to join Front’s People team and strengthen the backbone of our employee experience
- You’ll own key People Ops programs — from onboarding to offboarding, leaves, compliance, HR systems, and benefits — while driving process improvements that help Front scale efficiently and thoughtfully
- Own the US Benefits & Compliance Program: Serve as the in-house expert for all US benefits and leave of absence (LOA) programs. This includes managing open enrollment, vendor relationships, and acting as the escalation point for complex cases. You will also own our compliance reporting, including EEOC, Form 5500s, and state-specific leave filings
- Lead Strategic People Operations Projects: Take full ownership of key FY27 initiatives from start to finish. You'll lead projects like our onboarding revamp, implement new L&D programs, and drive process optimization across the employee lifecycle
- Manage & Optimize our HR Tech Stack: Serve as a subject matter expert for our People technology, including our HRIS (BambooHR) and platforms like Lattice, Sana, and Sparrow. You'll ensure data integrity, build reports, and continuously optimize workflows
- Be the SF-Office Partner: Act as the trusted, on-site People Ops point of contact for employees and managers in our SF HQ, providing policy guidance, resolving issues, and fostering a strong in-office connection
- Drive Lifecycle Operations: Manage and improve our core People processes—including onboarding, off-boarding, and internal mobility—to ensure every step is seamless, compliant, and human-first
- Partner Across Teams: Collaborate closely with Payroll, Finance, IT, and Talent Acquisition to ensure accurate data flow and smooth handoffs for all employee changes
Our take
When a business receives an email from a customer it can set off a chain of forwarded emails across the company, an inefficient process where information (and sales!) can easily get lost. Front exists to change this, consolidating all customer communications into a single shared inbox which can be accessed by teams of any size and completely eliminates the need for internal emails.
With more companies moving to remote working and eCommerce becoming the predominant form of conducting business, Front's product has been enthusiastically received by over 8,000 companies, including Mailchimp, Shopitfy and Convoy. However it is by no means alone in this space, with huge competitors such as Google and Microsoft providing communications solutions and other internal communications tools such as Slack gaining traction. Front may have an edge here though: its unified solution also provides automated workflows, ticketing and analytical tools that are either absent or less well integrated in competing offerings.
In 2022, Front raised investments in a Series D round and achieved unicorn status with a valuation of over $1 billion. It is moving to futher develop its product and increase its market share, hiring on new talent ahead of a possible IPO in the near future. Definitely watch this space!
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2022
$65m
SERIES D
Jan 2020
$59m
SERIES C
Total funding: $203.5m
Company benefits
- Flexible PTO
- 401(K) plan
- Parental Leave
- Volunteer time off
- Commuter benefits
- Wellness benefits
- Work from home opportunities
- Health insurance
- Equity
- Mental health support
- Family planning support
Company HQ
SoMa, San Francisco, CA
Leadership
Laurent Perrin
(CTO)Former Hacker in Residence at eFounders. Former Technical Architect at FaberNovel and CTO at Radioline. MSc in Computer Science at Ecole Polytechnique.
Mathilde Collin
(CEO)Former Project Manager at Concord with MA in Entrepreneurship at HEC Paris.
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