Customer Success Manager, Pragma
£60-80k
Plus 0.025% – 0.04% equity
Backend engine for multiplayer & social games
Open for applications
Backend engine for multiplayer & social games
21-100 employees
Open for applications
£60-80k
Plus 0.025% – 0.04% equity
21-100 employees
Company mission
To support the most ambitious studios in the world by delivering a platform that tackles some of the hardest problems in gaming and social.
Role
Who you are
- Exceptional communication skills to forge collaborative relationships with game studios, embodying a team-like approach
- Minimum of 2 years of experience in a Customer Success Manager or related role, preferably within the tech industry
- Proficiency in reading and understanding code, enabling you to grasp technical intricacies and effectively troubleshoot issues
- Strong problem-solving abilities and a knack for resolving technical challenges efficiently
- Excellent organizational skills and the ability to manage multiple projects and priorities effectively
- Demonstrated ability to empathize with customers' challenges and advocate for their needs within the organization
What the job involves
- Learn how to use Pragma, which is technical in nature, and be able to effectively teach its features and benefits to customers
- Provide prompt and proficient technical support to customers, resolving any issues they encounter
- Collaborate with customers to devise and implement innovative solutions within the Pragma Ecosystem to expand beyond core Pragma features
- Lead and manage customer launches, including Alphas, Betas, and Public Launches, ensuring smooth rollouts of their games to players
- Cultivate and nurture strong relationships with customers to ensure their ongoing success and satisfaction
- Showcase Pragma's features and capabilities to prospective customers, contributing to the expansion of our client base
- Serve as a valuable resource to our Product teams by offering insights into how customers utilize Pragma and providing feedback for product enhancement
Our take
Pragma offers game studios a range of applications that allow them to build, operate, and scale live, social games. Despite only launching in 2020, the platform already boasts an impressive stable of customers including Wonderstorm (The Dragon Prince), and Midnight Society (Co-founded by people behind Halo and Call of Duty).
As the need increases for new games to be multiplayer and cross-platform enabled, it’s clever of Pragma to offer a back end toolkit that can take care of much of this infrastructure development. Essentially, small to midsize studios can focus more on actual game development and vastly reduce launch times.
The people behind the startup are no strangers to the $200 billion gaming industry, which goes some way in explaining its early stage performance and impressive fundraises. CTO Chris Cobb was an Engineering Lead at the hugely successful Riot Games, while CEO Eden Chen founded well known immersive studio Fishermen Labs.
It looks as though Pragma’s plan to target the growing number of smaller breakout studios led by well known creators is a good strategy for the time being at least, as the company looks to gradually expand its range of products.
Steph
Company Specialist at Welcome to the Jungle
Insights
33% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2021
$22m
SERIES B
Apr 2021
$12m
SERIES A
Total funding: $38.2m
Company benefits
- Unlimited paid time off and paid parental leave.
- Employee ownership
- Full medical, dental, and vision coverage
- Home office cost coverage to make your home office epic. Coworking cost coverage for those that can’t work from home.
- Annual retreat to meet together somewhere around the world, all expenses paid.
Company HQ
Los Angeles, CA
Articles
Leadership
Eden Chen
(CEO)Forbes 30 under 30 & TEDx speaker. Prior to Pragma, founded and led Fishermen Labs, a fast-growth immersive studio specializing in AR, VR, Mobile App, and Web Development. Also founded LA-based hedge fund of Lightmark Capital, gaining recognition from Bloomberg as one of the country's top young hedge fund managers.
Chris Cobb
(President & CTO)Decorated Software Engineer who spent three years at PopCap Games, before moving to Riot Games as Lead Engineer, where they worked predominantly on player and community experiences for League of Legends. Co-founded and was CEO of Bot School Inc (acquired by Phoenix Labs, 2019).
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