IT Operations Lead, Sardine

• 7+ years of experience in IT operations, systems administration, or technical support in a fast-moving environment (startup or high-growth experience is a plus)
• Comfort supporting macOS environments, networking basics, and hardware troubleshooting
• Hands-on experience administering Google Workspace and deep familiarity with MDM workflows
• Exceptional verbal and written communication skills; ability to explain complex technical concepts to non-technical stakeholders
• A self-starter who can prioritize a diverse workload and manage the IT roadmap independently

Desirable

• As the IT Operations Lead at Sardine, you’ll own the systems that keep a global, remote-first team productive and secure
• You’ll be responsible for everything from device management and access controls to cloud tooling and day-to-day support — balancing long-term infrastructure decisions with hands-on execution
• This role sits at the intersection of IT, Security, People, and Engineering
• You’ll be a trusted partner across the company, helping us scale safely, move quickly, and deliver a seamless employee experience as we grow
• Design, maintain, and improve core IT systems, including Google Workspace, device management (JAMF), and GCP cloud infrastructure
• Partner with People and Talent on onboarding and offboarding, hardware provisioning, and access management for a growing, global team
• Manage tools like VPN, password management, and endpoint security; ensure systems are patched, monitored, and compliant with internal security standards
• Serve as a primary point of contact for IT issues, supporting teammates via Slack, email, and video
• Maintain accurate hardware and software inventories and help administer our collaboration stack (e.g., Slack, GitHub, Asana)
• Keep systems documentation up to date and share regular updates on system health, risks, and improvements