Senior Strategic Account Manager, Socure

• BA/BS required
• Minimum 8 years experience in Account Management, with at least three years as a Strategic Account Manager, or similar role
• Experience managing complex enterprise accounts and leading the relationship at all levels of the institution from executive to business owners
• A proven track record of quota achievement and demonstrated career stability
• Excellent communication and presentation skills
• Attention to detail, strong organizational skills, and a bias for action
• A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances
• Salesforce knowledge
• SaaS background
• Analytical capabilities and the ability to tell a story with data

• We are looking for a Senior Strategic Account Manager to join and be a key member of Socure’s Growth team
• In this role, you'll own major existing accounts, drive sales, ongoing, consultative relationships and be the face of Socure throughout the post-sales customer journey - from onboarding to implementation to renewal - and create and implement strategic account plans focused on enterprise-wide deployments of products and services
• Partner with our Direct and Channel Sales Teams to develop, scale, and grow our post-sales Account Management function
• Act as a trusted advisor to customers and successfully establish relationships throughout the customer’s organization
• Identify expansion and up-sell opportunities, new use cases, and play a key role in renewing enterprise customer contracts
• Manage time-to-revenue timelines following contract signing, including product delivery, integration between customer infrastructure and company SaaS service, and sign-offs
• Coordinate technical resources needed for up-sell opportunities and support issues, and own status reporting to support revenue projections
• Act as an escalation point for renewals strategy, critical account issues, and ongoing account planningAnalyze customer data to identify and propose new ideas and processes to prevent issues and increase product usage
• Quickly absorb new information via Socure University training program and external sources to become an expert on our solutions

• Health: Comprehensive medical coverage, including vision, dental, and FSA
• Parental Leave: Generous leave allowance for parents-to-be
• 401k: Pre-tax savings for retirement
• Life Insurance: Protect your family in case of emergency
• PTO: Take as much time as you need, when you need it
• 100% Remote: Work from anywhere anytime, whatever suits your lifestyle
• WFH Allowance: Generous reimbursement program to maximize your WFH setup
• Deskpass: Work in an office environment whenever you feel the need
• Mental Health Provider: Connect with clinicians when you need it
• Learning & Development: Self-education allowance & free career coaching
• Employee Assistance Program "EAP": Lifestyle resources available as well as additional mental health resources
• Fertility Provider: Family planning solutions for those interested
• Personal Legal Support: Significant discounts with RocketLawyer

Total funding: $646.6m

Socure is an identity platform that aims to improve customer identification for digital transactions. The company is part of a growing market, with rivals in this competitive space including Signifyd, Riskified, AppsFlyer, ClearSale, Kount, SEON, and Fraud Fighters.