Technical Writer, ROLLER
Contract
1 day a week in office
Leisure industry management software
Open for applications
Leisure industry management software
201-500 employees
Open for applications
1 day a week in office
201-500 employees
Company mission
To help create experiences that bring joy and happiness to the world.
Role
Who you are
- You must have 2 years of experience working in a similar role within a SaaS or POS Payments business, preferably 1 - 2 years experience with the Roller Platform
- Whilst the role is remote, if you do live in Austin, Texas we ask that you come to the office 1 day a week
- Formal IT qualifications, bonus if you have a bachelor’s degree in a related field
- Experience using ticketing systems - we Zendesk and Salesforce Service Cloud
- Troubleshooting experience working with payments systems as well as API’s
- Strong written & verbal communication skills
- You will be very tech-savvy and able to pick up new tools very quickly
- Willing to proactively self-learn about technology and work autonomously in a fast-paced, entrepreneurial environment
- You have demonstrated experience with troubleshooting methodologies and implementing them in your workflow
- Excellent customer service skills; demonstrated experience is a must!
- High level of organizational skills and time management skills
- Strong attention to detail
What the job involves
- We are seeking a passionate Technical Writer to aid our global Support team and Learning Experience teams. Bringing previous experience working with Point Of Sale (POS) Payments or within a SaaS company, you will be responsible for improving and creating technical content on our help center for our customers
- As you will be working within a global team of all remote workers, you will be able to manage your time, follow agreed upon processes and ensure you regularly communicate with the wider team
- Draft How to and Technical Troubleshooting content for our Help Center
- Work with our Support team to understand the problems that customers are facing a
- Develop resolution guides for efficient problem-solving and how-to articles on the ROLLER Help Center
- Work closely with our AWESOME team to ensure our customers have remarkable experiences
- Convert complex technical concepts into clear, concise, and user-friendly documentation
Our take
Attractions have been somewhat left behind compared to other industries when it comes to digital tools. Operating in a space between traditional businesses, hospitality venues and live events, they generally have to cobble together solutions from ill-fitting CRMs, ticketing systems, and spreadsheets. Founded in 2011, ROLLER aims to improve this situation by providing an all-in-one platform for managing guest experiences at attractions from trampoline parks to medieval fairs.
ROLLER is unique in its focus on the leisure and attractions industry and has built an all-in-one cloud-based platform that is highly regarded within the sector for its speed, flexibility and reliability. The platform is used by its customers to manage over 100 million visitors per year at 1,200 attractions, with $4 Billion in transactions annually.
Recently, the company has strengthened its position through a number of partnerships. These collaborations, alongside substantial funding, push ROLLER to offer even more innovative solutions to its clients. As the industry continues to recover and evolve, ROLLER is ready for sustained growth and an expanding influence in the sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Nov 2023
$51.1m
SERIES C
Dec 2022
$18.4m
SERIES B
Total funding: $79.4m
Company benefits
- Four ROLLER Recharge days per year (that is four additional days of leave that we all take off together as a team to rest and recuperate)
- Claim up to $120 work-from-home expenses per month
- 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers
- Free Medical Insurance
- 401(k) Plan
- Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
- Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more
- Work with a driven, fun, and switched-on team that likes to raise the bar in all we do
- Individual learning and development budget plus genuine career growth opportunities as we continue to expand!
Company values
- Obsess over customer success
- Keep it real
- Make it happen
- Go together
- Raise the bar
- Shake the tree
- Eat the frog
- Play the infinite game
- Live the dream
Company HQ
East Cesar Chavez, Austin, TX
Articles
Leadership
Luke Finn
(Co-Founder & CEO)Prior to co-founding ROLLER they were an Analyst at Fulton Hogan.
Mark J Finn
(Co-Founder & CFO)Currently also a Mentor at Techstars and a Member of the Tech Council of Australia. Was previously Global Transformation Advisor at PwC. Before that was an Analyst for Macquarie Group.
Salary benchmarks
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