Senior Designer, Intercom
Creative Systems
The modern customer communications platform
Job no longer available
The modern customer communications platform
1001+ employees
Job no longer available
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- 8+ years design experience with a portfolio showcasing a breadth of brand identity work
- Proficiency in Figma, Adobe CC
- Experience in motion design and illustration (in execution and/or art direction)
- Ability to work autonomously
- Ability to balance staying on top of design trends while remaining true to Intercom’s core brand identity
- Detail oriented—ability to sweat design details while also seeing the big picture
- Ability to communicate with precision, clarity, honesty, and respect
- Ability to articulate and defend decisions to internal and external partners
- An understanding of Intercom’s brand strategy and how to apply it
- A general understanding of business goals and strategy
- Ability to navigate ambiguous projects
What the job involves
- Design and document brand systems that ladder up to Intercom’s core identity
- Establish Intercom’s brand as a leader and reference point for the industry
- Work with team leads to roll out new brand design systems
- Develop sub-brands
- Audit brand surfaces for inconsistencies and develop new creative solutions
- Be proactive to ensure brand touchpoints are aligned with Intercom’s core identity
- Create bespoke campaigns that deliver on our brand and business strategy
- Create impactful branding for Intercom events
- Help maintain the brand component library in figma
- Document and communicate new creative strategies to other members of the Creative Studio and stakeholders across the company
- Continuously learn about Intercom’s products and maintain deep empathy with B2B SaaS audiences
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company HQ
Financial District, San Francisco, CA
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
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