Senior Customer Success Manager, Attensi
1-5 days a week in office
Simulation-based workforce training
Be an early applicant
Simulation-based workforce training
201-500 employees
Be an early applicant
1-5 days a week in office
201-500 employees
Company mission
To give people the tools to develop their skills and competence and to enable them to practice new behaviour in order to develop as people.
Role
Who you are
- We are looking for someone with drive, creativity, courage, and motivation to create real value and change
- You have an analytical approach and the ability to think at a second level on problems, challenges and opportunities
- You have a solid business understanding and are best when having to deal with multiple technical led problems and developing creative solutions
- We are looking for someone smart, analytical, highly organized, commercial, empathetic, comfortable taking an insight-driven approach to developing relationships and delivering value for customers and for Attensi
- You are passionate, curious, love learning – and learn fast
- You bring energy and engagement to work, and thrive when spending your days in a dynamic, fast-paced environment, working closely with other people
- 5+ years of experience with customer-oriented work, in proven customer success roles
- Previous experience working in technology businesses, interacting with technology stacks and software solutions is critical
- Previous experience owning renewals on a significant but focused portfolio of business
- Previous experience of working within account team structures, having regular collaboration & focus on customer success & owning measurable impact
- A proven track record of supporting solution launches and engaging with senior customer stakeholders to ensure ongoing success
What the job involves
- As part of delivering on our international growth, we are now seeking a driven Senior Customer Success Manager, particularly focused to strengthen our already relentless customer orientation within our premier accounts
- Working closely with the business unit team, this person will develop and grow relationships with existing accounts within this sector ensuring the long-term success of our customer portfolio
- This is a key role within one of Attensi’s most exciting offices, and there is ample opportunity to influence the shape of the role
- As a company we also believe in empowering people to grow and develop and have a strong record of giving people further opportunities as we scale
- As a Senior Customer Success Manager, you will delve deep to understand the key technical & operational challenges each customer is facing, and how Attensi’s product suite can maximize impact for them, and help them use Attensi in the best way possible
- You will work to ensure successful implementation, launch and continuous use of Attensi's solutions with your customers and will develop strong operational relationships with key stakeholders to ensure they experience value from the partnership
- You will join a team of 4 CSMs already on the team, also work closely with Account Managers, Account Directors, & Product Teams on new growth opportunities for your customers
- Ensuring the happiness and success of 5-10 strategic accounts
- Developing strong relationships with Managers, Directors and C-level Executives within Learning and Development & Operations departments to understand how Attensi’s products can aid in solving some of their hardest organizational challenges
- Mapping organizational challenges, training and development needs and co-developing solution content and proposals together with Account Managers & Account Directors to help drive the growth & retention of the customer
- Developing powerful evaluation decks that demonstrate real world impact against customers goals and driving Attensi’s utilization as a key business tool
- Translating complex technology principles, hierarchies and integration set-ups to key customer stakeholders so that operational decisions can be made and executed upon
- Translating customer business challenges to internal Attensi technical & product teams so that new features and product development occurs in step with what the market requires
- Creating and delivering launch communication plans to ensure successful and impactful solution launches
- Driving knowledge about Attensi in the space through participation in industry forums, social channels and attending select industry events and exhibitions, etc
Our take
Companies across the world are spending more money than ever on employee training. This is hardly surprising; employee training is vitally important to the success of a competitive workforce, and it is widely acknowledged that an effective employee development program will increase the competency of staff and boost their job satisfaction. What is surprising, though, is that most traditional training programmes simply don't work. According to a 2010 survey carried out by McKinsey & Co, only 25% of respondents found that training had improved their employee's performance.
This is what Attensi wants to change. Attensi uses a combination of technology from the world of video gaming and insights from workplace psychology to train people via immersive, 3D simulations of their workplace and work processes. Solutions are used to simulate human interactions and work processes, including interpersonal ‘soft skills’, leadership training, use of IT-systems and any form of staff certification. Whether on mobile, desktop, or VR, Attensi’s gamified simulation approach enables organisations to upskill their people at scale, with all the data required to track impact on KPIs.
Since being founded in 2012, the company has delivered its services to over 100 countries in more than 20 languages, showing an incredibly scalable business model. Investors have also spotted Attensi's potential, resulting in major funding in 2021 which Attensi is using to expand its business around the world. With big clients like Daimler Mercedes Benz, Circle K, Equinor, BCG, and ASDA already secured.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2021
$26m
LATE VC
Jul 2020
$0.1m
GRANT
Total funding: $30.8m
Company benefits
- At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically
- You will play a central role in our largest and fastest growing team and will have very good opportunities for further development and growth in both the role and the company
- Attensi has an energetic and social working environment. We work hard, but also have a lot of fun. Monthly social activities like Attensi-days, sporting events, after-work drinks, parties, game nights and company trips to our Norwegian HQ or elsewhere, are some of the ways in which we ensure we not only work together, but also play together!
Company values
- Superfast: Be ready to dive right in. We’re always creating, experimenting and learning. We fail fast, learn and go again. We avoid hierarchies and keep structures to a minimum and focus on the end goal – impact
- People-powered: We believe that people are at their best when they’re empowered, trusted, and can speak freely. We celebrate both the uniqueness of each individual and their contributions and the collective power of the team.
- Game changers: We strive for customer impact and always look for ways to push the boundaries of what’s possible. We question accepted truths and constantly challenge ourselves to change the game moving forward
Company HQ
Gaustadbekkdalen, Oslo, Oslo
Articles
Additional info
- Norway Office: Forskningsparken, Gaustadalléen 21, 0349 OSLO
Leadership
Odd P. Scarheim
(Founder)They have an extensive background in management roles, and has also founded a number of companies, such as Involve Learning, Transform AS and Be Your Best. They have also served as Chairman of the Board at Restauranthuset Statholdergaarden for over 27 years.
Trond Aas
(CEO)They have a background in tech and e-commerce, having served in top management positions for the likes of MassMarket, Funcom and Outracks Technologies. They are also a long-term Partner & Director. at Arminius AS.
Anne Lise Waal
(Board Advisor)Since gaining a degree in computer science, they have gone on to become a Member of the Board of Directors for various companies, including StartupLab Founders III & IV, Mercell Group and Ørn Software AS.
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