Customer Insights Manager, Gemba

£50-70k

Senior and Expert level

London

3-5 days a week in office (Wapping, London)

Virtual Reality (VR) training platform

Job no longer available

Virtual Reality (VR) training platform

21-100 employees

B2BEnterpriseEducationTrainingLearningAugmented RealitySaaSVirtual Reality

Job no longer available

£50-70k

Senior and Expert level

London

3-5 days a week in office (Wapping, London)

21-100 employees

B2BEnterpriseEducationTrainingLearningAugmented RealitySaaSVirtual Reality

Company mission

To create borderless opportunities for everyone to upskill, ready for the next era of work.

Job

Company

Role

Who you are

5+ years relevant work experience in data, analytics and insights
A STEM degree or similar
Working knowledge with visualisation tools
Experience with statistical computing languages
Experience supporting customer success or renewals teams in a SaaS is a plus

What the job involves

Qualitative and quantitative analysis that translate raw data into insights and actionable recommendations
Create a framework to collect, gather, analyse and share data
Build reports and dashboards to present to senior management
Build a customer listening plan – identify where we can collect feedback along the customer journey
Analyse all customer behaviours and feedback, to spot trends and identify business opportunities
Identify any patterns related to product development

Salary benchmarks

Our take

Virtual Reality and Augmented Reality (AR & VR) training have been increasing in popularity with enterprises in recent years, influenced by both the growing skills gap, lower deployment costs, and better scalability.

Gemba, which is an evolution of the 2013-founded Leadership Network, is one of a coterie of companies zeroing in on the VR/AR training niche, but it focuses more heavily on training senior executives with its immersive “masterclasses”.

Despite not chasing venture capital investment until 2023, Gemba’s bootstrapped approach didn't hold it back at all, its roll call of customers includes Coca Cola, Adidas, AstraZeneca, L'Oréal, Nike, Bayer, and Carlsberg.

Given its multi award-winning tech and impressive customer base, the company’s future looks quite secure, especially after its 2023 Series A. However, with the VR Training field heating up and getting more competitive, the onus is on Gemba to stay ahead of the pack.

Steph

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.9)

Company

Company benefits

Pension 👵
Private Healthcare 🏥
25 days Annual Leave 🌴 + 3 days if we close at Christmas! 🎄
Beautiful office with unlimited snacks 🍫 (healthy options available) 🍌

Company HQ

Wapping, London, UK

Leadership

Nathan Robinson

(CEO)

Former Managing Director of World Trade Group Training. Member of The Supper Club, one of the UK's leading membership clubs for fast growth entrepreneurs.

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