Pre-Sales Engagement Manager, Slack
Team and Business communication platform
Job no longer available
Team and Business communication platform
1001+ employees
Job no longer available
1001+ employees
Company mission
Slack is on a mission to make working life simpler, more pleasant and more productive – for everyone.
Role
Who you are
- You have 5+ years of relevant engagement management experience (preferably in a SaaS Software environment)
- You have developed excellent consultative, communication, and presentation skills
- You demonstrate business development & sales experience (ideally in a customer success environment)
- Your experience has been in an enterprise solution sales environment and you have collaborated with account executives in the development and closure of sales opportunities
- You are a highly motivated, dedicated, team player with creative ideas to inspire customer loyalty and adoption
- You have strong social skills and experience building strong internal and external relationships
- You have a successful track record of highly-professional customer service in a dynamic, start-up environment
- Bachelor’s Degree
What the job involves
- As a critical member of the Customer Success Go-to-Market (GTM) team, you are responsible for understanding and positioning solutions that drive long term success for our enterprise customers across all segments
- You will be responsible for scoping, proposing and contracting Slack's services that will accelerate enterprise-wide deployment and adoption of our products collaboration with Slack account teams
- As a key individual contributor, you will be aligned with our specialist team and may act as the primary point of contact for high-level concerns through various launch and deployment activities
- You are also responsible for contract execution of engagement change orders and follow-on success solutions that may be required as our customers needs evolve in their partnership with Slack
- Align, engage and develop trusted partnerships with account teams across assigned enterprise customer segments
- Conduct detailed discovery meetings, collect requirements and gain mutual understanding of customers needs followed by positioning ideal customer success solutions to resolve these needs
- Facilitate contracting and negotiation activities for paid success solutions including authoring of proposals, contracts and/or statement of work (SOWs) in close collaboration with our cross-functional business operations, accounting, revenue recognition and legal teams
- Collaborate with internal business development and alliances teams to further align on partner-led solutions to support enterprise customer needs
- Drive pre-sales execution to meet and exceed identified services revenue and customer success targets
- Responsibly focus on workflows between pre-sales contracting and resourcing/delivery team kick-off activities
- Craft customer pre-sales assets and work with internal cross-functional teams to refine existing and develop new GTM assets
- Help drive customer references and case studies
Our take
Slack started life as a messaging app in a game created by Butterfield and others. When the game didn’t take off Butterfield spotted potential in the messaging app.
Reborn as Slack, the company was clearly onto something, as they became one of the fastest growing software business in the world. 8,000 people signed up to their waiting list on the first day, and within 2 weeks this number grew to 15,000.
Slack now have 12 million active users and over 100,000 paying customers, making then one of the best growth stories of the last decade. They're now moving from messaging into more general productivity software, taking aim at Microsoft Office.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2018
$427m
GROWTH EQUITY VC
Sep 2017
$250m
SERIES G
Total funding: $1.5bn
Company benefits
- £500 towards personal development
- £2000 towards a professional development
- £150 monthly fitness and wellness allowance
- Weekly catered lunches and breakfasts
- Generous parental leave
- Work from home opportunities
- Health insurance
Leadership
Stewart Butterfield
(CEO)Previously co-founded Flickr, which was sold to Yahoo. Worked for Yahoo as Senior Director of Product Management after the acquisition
Cal Henderson
(CTO)Previously Director of Engineering at Yahoo
Serguei Mourachov
(Principal Engineer)Previously Principal Software Engineer at Flickr
Share this job