IT Support Engineer, Amazon
Eero
$74.8-185k
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
$74.8-185k
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- 5+ years IT experience supporting MacOS and -Windows desktop environments
- Working experience of incident management, trouble tickets, and supporting internal or external customers
- Experience selecting and managing local vendors and suppliers for software and hardware
- Procurement and maintenance
- 1+ year experience leading a small team or mentoring junior team members
Desirable
- Ability to work with a range of teams with differing needs and technical sophistication to understand requirements and implement solutions
- Ability to work with customers in real-time to debug urgent issues
- Experience working with and administering any of: Google Workspace, Okta, Meraki, GitHub, Jira
- Specific experience administering IdPs and an understanding of SAML
- Strong knowledge of L2/L3 networking and enterprise networking requirements
- Experience supporting common enterprise hardware installation and maintenance
- Strong written communication skills for documenting policies, procedures, runbooks etc
- Knowledge of programming/scripting languages for automating tasks
- Experience supporting Linux desktop environments
What the job involves
- As an IT Support Engineer, you will be responsible for the entire breadth of our IT systems, including e-mail, identity, lab environments, networking, A/V, and numerous SaaS platforms
- You will lead a small team of 2 IT Support engineers
- Your work will be a combination of directly supporting your fellow eero employees, maintaining and improving our current platforms and integrations, and deploying entirely new ones
- You will regularly contribute to IT budget analysis and the 1 - 3 year IT roadmap
- An ideal candidate will have an employee service mindset, proactively identifying ways to increase the employee experience while also relishing the opportunity to automate day to day support activities, creating more time to work on large scale projects
- They will also enthusiastically learn new systems, technologies, and business processes
- The IT team at eero is responsible for keeping all of our systems running, enabling all employees to do their best work
- We operate efficiently, balancing the need to scale IT operations with the need to provide prompt and personalized service
- We are always looking for ways to optimize and improve our IT systems, with the philosophy that IT should be as invisible as possible to the people using it
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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