Market Associate, Airbnb
Services
More information about location
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 4+ years of experience in account management, partner support or a similar partner-facing role
- Excellent communicator - confident presenting ideas and building rapport in person, by phone, and over email
- Strong commercial skills to be able to drive overall revenue growth for hosts
- A natural relationship builder with energy, empathy, and a genuine desire to help others succeed
- Comfortable using CRM tools
- A collaborative teammate who’s always willing to share knowledge and support the broader team
- Organized and able to balance short-term actions with long-term growth
- Fluent (written and verbally) in French and English
What the job involves
- Please note this is a 12 month fixed term contract
- As a market manager, you’ll be a strategic partner to a dynamic portfolio of hosts in your region and act as a trusted advisor, sharing tailored insights and implementing impactful strategies to help them thrive and succeed on Airbnb
- Whether it’s helping them optimize pricing, enhance their service, or better understand the platform, your goal is to empower hosts to thrive
- You will also work closely with Market Managers to scale education efforts through webinars, email campaigns, and more
- Build strong, trusted relationships with your hosts - delivering helpful, timely support and occasionally meeting them in person within your territory
- Lead regular check-ins and business reviews to identify growth opportunities and guide Hosts toward success
- Understand Airbnb’s product and Host pain points deeply—using that knowledge to advise Hosts and share meaningful feedback with internal teams
- Partner with your team to run engaging one-to-many programs like webinars and campaigns that help Hosts at scale
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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