Customer Success Manager, Supercritical
£35-50k
Carbon removal marketplace
Job no longer available
Carbon removal marketplace
21-100 employees
Job no longer available
£35-50k
21-100 employees
Company mission
To bring radical transparency to the carbon removal market
Role
Who you are
- A proven track record of success as a Customer Success Manager in a fast growth startup or scale-up organisation (at least 1-2 years)
- Detail oriented with excellent organisation and time management skills. You'll need the capacity to plan, prioritise and deliver several projects at once with meticulous documentation skills
- Able to articulate complex ideas and concepts to customers in a clear and compelling way, verbally and in writing
- Innovative problem-solver; you skilfully come up with creative yet practical solutions when solving business issues
- Agile and friendly customer and team collaborator; you build successful working relationships through open communication and a customer-first attitude
- Excitement to join a startup and ready to take responsibility for building a function from the ground up
What the job involves
- Own, supervise and report on customer health and critical metrics
- Develop trusted advisor relationships with customer stakeholders (incl. CEOs, CPOs Chief Sustainability/Impact Officers)
- Own the end-to-end customer journey: everything from project management ensuring we receive data on time, creating and presenting emissions reports, to supporting them through renewal
- Build a deep understanding of Supercritical’s product, to consult customers on how to accelerate their own business and climate objectives
- Be the voice of the customer internally, documenting feedback and driving continuous improvement in Supercritical’s product and processes
- Build creative ways of engaging with stakeholders at scale across the customer lifecycle - driving engagement, renewal, and expansion outcomes (think webinars, creative events, office hours, automated programmes, we’re open to all ideas!)
- Manage and improve the day to day processes that power the customer experience and other tasks that come along with working with a dynamic small team. Everything from owning NPS to collaborating with Marketing on case studies
Salary benchmarks
Our take
Supercritical is offering businesses the option to reach carbon net zero output. It measures a company’s carbon footprint, creates an actionable plan for reducing emissions, and recommends a portfolio of high-quality carbon removal offsets to buy. It does this through unprecedented transparency of price, availability and quality, so its customers know exactly how its carbon output is being reduced, and what effect this reduction will have.
Businesses create a lot of pollution that either needs to be lowered or removed from the atmosphere to keep the earth’s warming below 1.5 degrees Celsius. With a greater carbon footprint than the entire aviation industry, Supercritical has made the tech industry an initial target.
When companies buy conventional offsets, the carbon emitted still remains in the atmosphere as someone else gets paid not to emit the same amount of carbon. Supercritical differentiates itself by focusing exclusively on carbon removal offsets that actively remove toxins from the atmosphere through methods such as tree planting, biochar, enhanced weathering, bio-oil sequestration, and direct air capture. It partners its customers with teams of climate scientists on carbon removal procurement, offering live pricing and granular vetting to simplify carbon reduction for the fluid and volatile tech industry.
Supercritical counts well-known businesses The Economist Group, Virgin Atlantic and Rothschild & Co as customers. And its using funding to grow its carbon removal to a mass scale, placing it in a good spot to do so with its unique strategy.
Steph
Company Specialist at Welcome to the Jungle
Insights
40% female employees
Company
Funding (2 rounds)
Jun 2023
$13m
SERIES A
Aug 2021
$2.7m
SEED
Total funding: $15.7m
Company benefits
- Unlimited Annual Leave – Take the time you need to recharge
- Extra Time Off – The first Friday of every month is a company-wide day off
- Pension Contribution – We’ll match your 5% contribution with 3%
- Flexible Hybrid Work – Work remotely first, with the option to use our London co-working space in Old Street, London
- Wellbeing & Home Setup Support – £1,000 annual wellbeing allowance + up to £500 for home office equipment
- Team Socials – Monthly company gatherings in London and annual company multi-day offsites
Company HQ
Westminster, London, UK
Leadership
Michelle You
(Co-Founder & CEO)Co-founder of Songkick and was CPO for 9 years. Product Consultant & Advisor for several startups and was a Venture Partner at LocalGlobe. Current Board Member of Subak and Member of Getting to Zero Steering Group.
Aaron Randall
(Co-Founder & CTO)Progressed from Software Developer to CTO of Songkick over the course of 7 years. Previously interim CTO and then Technical Advisor at Lingumi.
Share this job