Customer Success Manager, Seven Senders
claim.me
Cross-border parcel shipping platform for Europe
Be an early applicant
Cross-border parcel shipping platform for Europe
201-500 employees
Be an early applicant
201-500 employees
Company mission
To provide unlimited shipping from a single source.
Role
Who you are
- 2+ years in account management, customer success, or senior/team lead roles in customer service, ideally in e-commerce, logistics, or SaaS
- C2-level German and fluent English, as you will be managing relationships with DACH-based retailers
- A comfortable relationship with data and business analytics; experience with tools like Looker is a plus
- You treat every customer relationship as your own and take pride in keeping them happy and growing
What the job involves
- We are looking for a Customer Success Manager who takes real ownership, loves building long-term relationships, and wants to be part of the reason our zero-churn record stays intact
- In this role, you will be the key driver of customer happiness, from the moment a new retailer signs all the way through their long-term growth with claim.me
- You lead the rollout for every new customer, from contract signature to full go-live
- You own the regular KPI reviews, proactive check-ins, and make sure customers always get value from a product that keeps evolving. Zero churn is our baseline, and your job is to keep it that way
- Our product evolves fast. You make sure customers are always getting maximum value from every update and new feature, acting as a genuine partner rather than just a support contact
- You are on the front line. The customer insights you gather directly shape our product roadmap
Our take
eCommerce continues to expand across borders, and retailers need seamless solutions to reach customers in different European markets. Seven Senders is a leading European delivery platform, catering to the growing demand for efficient and cost-effective international shipping.
It offers an all-in-one platform that simplifies cross-border shipping. By connecting retailers with the best local carriers in Europe, Seven Senders is ensuring parcels are delivered quickly and cost-effectively, while also offering tailored solutions for each target market. Alongside this, it also offers CO2-neutral shipping options, allowing retailers to meet growing environmental expectations.
The company has already seen impressive success, working with major brands like ASOS and Tamaris to facilitate their cross-border shipping needs. As eCommerce expands and sustainability becomes an even bigger priority, Seven Senders is in an exciting position for continued success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$38.9m
SERIES C
Jun 2019
$18.9m
SERIES A
Total funding: $65.5m
Company benefits
- Flex your work: Our hybrid model lets you work remotely 60% of the time and enjoy our vibrant office 40% of the time. With our work abroad policy, you can work from nearly anywhere worldwide for up to two months each year
- Enjoy our vibrant workplace: You choose where you work best from our range of flexible working spaces. Take a break in our spacious lounge, get some fresh air on the balcony or at the terrace, or enjoy a game of table tennis, kicker, or PlayStation with colleagues
- Maximise your benefits: With our flexible benefits wallet, you will have a monthly allowance to purchase vouchers for top brands like Zalando and Spotify. You can also use your funds towards an Urban Sports Club membership, or BVG ticket. Also, you can get additional tax benefits for bike leasing via JobRad
- Find your balance: Need a moment of reflection or prayer? Our Relax Room offers a peaceful space. Plus, you can bring your children along—we have a dedicated Kids’ Room to keep them entertained
- Build bonds beyond work: Our team knows how to connect and have a good time. From cooking events to watching football to company lunches and festive parties, our events allow us to share our different cultures and strengthen our bond as a team
- Boost your language skills: We offer German and English language courses to anyone looking to improve their communication skills and confidence. Your partner is also welcome to join our language courses
- Make work pawsome: We have a dog-friendly office and welcome your furry friends, creating a joyful environment for everyone. And yes, colleagues will be happy for a chance to pet and cuddle your adorable dog
- Bring your best talent onboard: Recommend friends, acquaintances, or former colleagues you think would be an excellent fit for us. As a token of our appreciation, our Referral Program offers rewards of up to 3000 euros for successful hires based on your recommendations
- Hardware your way: You can choose between a Mac or Windows laptop and an iPhone or Android smartphone. We also provide a mouse, keyboard, and additional monitor to improve your home office setup. (The hardware provision may vary based on your responsibilities and department)
Company HQ
Mitte, Berlin, Germany
Leadership
Johannes Plehn
(Co-Founder & Co-CEO)Previously worked in Logistics for Mercedes and Porsche Consulting. They then served as the COO at Wine in Black before co-founding Seven Senders in 2014.
Jan Halberstadt
(Co-CEO)Joined Seven Senders in 2024. Prior to that, they were the VP of Operations at Reibus, a General Manager and Director of Germany at TIER Mobility, and the Head of Sales Germany at Deliveroo.
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